Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Shady Elgendy <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Vipul Arora <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 17 Aug 2020 12:26:19 +0400
List-Id: <ccteam.mumzworld.com>

+Vipul Arora <[email-masked]> Please close this case asap

ᐧ

On Sun, Aug 16, 2020 at 2:33 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Shady,
>
> Kindly note that we have confirmed with the customer, she received a wrong
> item and it was returned to us
>
> The customer did not receive all the items that she ordered
>
> On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]> wrote:
>
>> Hello Radwa ..
>>
>> Please advise because Malak shared all SKUs in the order it means that
>> the customer didn't receive the order at all
>> So please be check the SKUs on NS and be sure to confirm with the
>> customer or confirm that the total order not delivered
>>
>> Thanks
>> ᐧ
>>
>> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Vipul,
>>> The missing items shared by Malak are correct.
>>> The customer did not receive all of the SKUs in the order.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]> wrote:
>>>
>>>> Dear Asad,
>>>>
>>>> Wrong information on ticket waiting for Malak or Radwa to update the
>>>> actual issue.
>>>>
>>>> Thanks
>>>> Vipul
>>>> ᐧ
>>>>
>>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>>
>>>>> Any update on this Vipul?
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> *Asad Pirzada*
>>>>> Chief Operations Officer
>>>>>
>>>>> *M * +971 504 09 5386
>>>>> *E* [email-masked]
>>>>>
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *"Asad ." <[email-masked]>
>>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>> Gaviola <[email-masked]>
>>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>
>>>>>
>>>>>
>>>>> Adding Vipul
>>>>>
>>>>>
>>>>>
>>>>> Please check the status on our files and tell me what is the status of
>>>>> this order?
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> *Asad Pirzada*
>>>>> Chief Operations Officer
>>>>>
>>>>> *M * +971 504 09 5386
>>>>> *E* [email-masked]
>>>>>
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *Malak Nobeh <[email-masked]>
>>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>> Gaviola <[email-masked]>, Asad <[email-masked]>
>>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>>>>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>
>>>>>
>>>>>
>>>>> Dears,
>>>>>
>>>>> The customer didn't receive the below SKU'S, please advice where is
>>>>> the items or Create CRA so we can process the refund,the case pending for a
>>>>> very LONG TIME.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

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