Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Abdelmohsen basha <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Mark Anthony <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 17 Aug 2020 12:23:02 +0400
List-Id: <ccteam.mumzworld.com>

Hello Shady,

Denmark is following up the vendor and we will give final feedback today,

@Denmark A <[email-masked]> Please focus to finish this ASAP.

Thanks

On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]> wrote:

> Reminder
> ᐧ
>
> On Sun, Aug 16, 2020 at 7:43 AM Shady Elgendy <[email-masked]> wrote:
>
>> @Abdelmohsen basha <[email-masked]> What is the update here?
>> ᐧ
>>
>> On Wed, Aug 12, 2020 at 12:06 PM Shady Elgendy <[email-masked]>
>> wrote:
>>
>>> +Abdelmohsen basha <[email-masked]>
>>> ᐧ
>>>
>>> On Wed, Aug 12, 2020 at 11:59 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Please update cra CRA_AR_RE13328 pending since a long time
>>>>
>>>> the previous is closed
>>>> To Void - Item Lost for Road Rider Courier
>>>>
>>>> Kindly confirm since june case
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>> On Wed, Aug 12, 2020 at 11:49 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> Please update us up, the customer is following up
>>>>>
>>>>> On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>> DOP : 2020-05-13  Delivery
>>>>>>
>>>>>> 2-Jun-2020
>>>>>>
>>>>>> Reason: Item is not brand new. Issue is that the pieces are not
>>>>>> compatible and they are loose.
>>>>>> Customers have been escalating this since June the 2nd and the item
>>>>>> needed to be refunded ASAP.
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Mark,
>>>>>>>
>>>>>>> I personally check the item and no damage is indicated by sight, may
>>>>>>> be some kind of technical damage, I prefer you evaluate this by yourself.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you for your email.
>>>>>>>>
>>>>>>>> As I have mentioned to you previously, pls provide the specific
>>>>>>>> damage and date of purchase. We cannot just accept the item without an idea
>>>>>>>> regarding on the damage of the item.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> www.toytriangle.com
>>>>>>>>
>>>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>>>> <https://www.youtube.com/ttcmena>
>>>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>>>    <https://twitter.com/toytriangle>
>>>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>>>
>>>>>>>> *Mark Aclan*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *M*: +971 56 919 8799
>>>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>>>
>>>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>>>
>>>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>>>>>>> *To:* Mark Anthony <[email-masked]>
>>>>>>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>>>> [email-masked]>; [email-masked];
>>>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes -
>>>>>>>> Rosy Cozy Coupe // DAMAGED
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Mark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Mark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please accept and evaluate the item further.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Denamrk,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Were you able to tell us what’s the specific damage?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> www.toytriangle.com
>>>>>>>>
>>>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>>>> <https://www.youtube.com/ttcmena>
>>>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>>>    <https://twitter.com/toytriangle>
>>>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>>>
>>>>>>>> *Mark Aclan*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *M*: +971 56 919 8799
>>>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>>>
>>>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>>>
>>>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>>>>>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>>>> [email-masked]>; [email-masked];
>>>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>>>> Furqan <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>>>>>>> Cozy Coupe // DAMAGED
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Vendor,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>> item back to you for your further evaluation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Customer comment : DAMAGED
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
>
>