Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Zubair Wahid <[email-masked]>
To: Alvin Balmeo <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Pavankumar A <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 17 Aug 2020 10:53:56 +0300
List-Id: <ccteam.mumzworld.com>

Hussain
Proceed for CRA, mark this as lost on tamer

On Mon, Aug 17, 2020 at 7:10 AM Alvin Balmeo <[email-masked]> wrote:

> +Hussain Firoz Miyagamwala <[email-masked]>
>
> can we create the CRA ?
>
> On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:
>
>> Team,
>>
>> Do we have an update for this?
>>
>> On Wed, 12 Aug 2020 at 15:32, Zubair Wahid <[email-masked]> wrote:
>>
>>> Hi Hussain
>>> This order is given to tamer to check the item
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Wed, Aug 12, 2020 at 2:15 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> We urgently need confirmation here
>>>>
>>>>
>>>> On Wed, Aug 12, 2020 at 2:47 PM Alvin Balmeo <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain and Sagar,
>>>>>
>>>>> Please raise a CRA/refund for the item below as the customer has
>>>>> already been following up for so long.
>>>>>
>>>>> She still has not received this item
>>>>>
>>>>>
>>>>> KSA-TC-2000023161
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>>> B-Agile Double - Cosmos Black
>>>>>
>>>>> On Tue, 11 Aug 2020 at 11:49, Alvin Balmeo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>>> please help, we still have no answer for 7 days - customer still following
>>>>>> up on our social media
>>>>>>
>>>>>> On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> - please update we need to
>>>>>>> create the CRA already.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Zubair Wahid <[email-masked]> Missing item case.
>>>>>>>> Where is the item ?
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please raise a CRA for the item under (see email thread above)
>>>>>>>>> 100158684_2
>>>>>>>>> KSA-TC-2000023161
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>>>>>>> B-Agile Double - Cosmos Black
>>>>>>>>>
>>>>>>>>> We'll process a refund to the customer once done.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> If there is no update on this @Alvin Balmeo <[email-masked]>
>>>>>>>>>> !
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please refund the customer and we will proceed with lost item on
>>>>>>>>>> either Tamer or the courier.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Pavankumar A <[email-masked]>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Investigate with BARQ on number of packages delivered.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Zubair Wahid <[email-masked]>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please confirm if this item as dispatched.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>>
>>>>>>>>>> Eugene.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Alvin Balmeo <[email-masked]>
>>>>>>>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>>>>>>>> *To:* Zubair Wahid <[email-masked]>
>>>>>>>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>>>>>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir
>>>>>>>>>> Julkarnain <[email-masked]>; Ekta Jesswani <
>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>
>>>>>>>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>>>>>>>> Double - Cosmos Black
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We have not received any update on this case. Are we to dispatch
>>>>>>>>>> the missing item or should we request a CRA to refund the customer?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Can we have an update on this case? We have the customer on
>>>>>>>>>> social media constantly following up on the missing stroller.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please advise.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>>>>> <[email-masked]>  - help on this case thanks
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any update for this remaining item?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair/Naib,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> May we know if we have an update for the missing stroller? The
>>>>>>>>>> customer sent a message on our FB page following up on this. The original
>>>>>>>>>> order date is 12-Jun-2020.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please advise.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>>>>> <[email-masked]>  - need help on this case.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Asad <[email-masked]> - FYI
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Alvin
>>>>>>>>>>
>>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Alvin
>>>>>>>>>>
>>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Alvin
>>>>>>>>>>
>>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Alvin
>>>>>>>>>>
>>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards,
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>