Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Somanath Hiremath <[email-masked]>, customer care <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Morgan Vaz <[email-masked]>, Abdelmohsen basha <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>, Spare Parts <[email-masked]>, Mohamed Magdy <[email-masked]>, Mumzworld Catalogue <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 17 Aug 2020 11:32:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

New order was created for the spare part. The customer is away but I was
able to speak with her husband and agreed to place the order.

600957012

Will update you once payment is received.

@Somanath Hiremath <[email-masked]>  - please also
return the damage whisk, the customer wants the replacement and the damaged
part be returned to her.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 10, 2020 at 2:27 PM Denmark A <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]> FYI.
>
> Regards,
> Den mark
>
> On Mon, Aug 10, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Please assist here and inform customer.
>>
>> Regards,
>> Den mark
>>
>> On Tue, Aug 4, 2020 at 11:26 AM Somanath Hiremath <
>> [email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Below is the picture of the spare part , and the price is already given
>>> by Mr Nadeem kindly check below mail. And we would like to tell you that we
>>> don’t have SKU /UPC number for this item.
>>>
>>>
>>> Regards
>>>
>>> Somanath
>>>
>>> <https://www.jashanmalgroup.com/>
>>> Somanath Hiremath​
>>> Assistant Technician
>>> Jashanmal National Company LLC
>>> PO Box  1545 ,  Dubai ,  United Arab Emirates
>>> Tel: *+971 4 3785700* <+971%204%203785700>
>>> [email-masked]*
>>> <[email-masked]>
>>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>>> From: Denmark A [mailto:[email-masked]]
>>> *Sent:* Tuesday, August 4, 2020 10:53 AM
>>> *To:* Somanath Hiremath <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Ronny Mekkandathil Sunny <
>>> [email-masked]>; Morgan Vaz <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>> Nadeem Ahmed Khan <[email-masked]>; Spare Parts <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>> Mumzworld Catalogue <[email-masked]>;
>>> Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>>
>>>
>>> Hi Somanath,
>>>
>>>
>>>
>>> Good Day!
>>>
>>>
>>>
>>> May we have an update on the product details we are requesting, please?
>>>
>>>
>>>
>>> Awaiting for your reply. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> Michael R.
>>>
>>>
>>>
>>> On Mon, Aug 3, 2020 at 3:46 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Any updates on the above issue.
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Michael R.
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 10:09 AM Lina Espinoza (Mumzworld Catalogue) <
>>> [email-masked]> wrote:
>>>
>>> ##- Please type your reply above this line -##
>>>
>>> You are registered as a CC on this request (1197079). Reply to this
>>> email to add a comment to the request.
>>>
>>>
>>> *Lina Espinoza* (Mumzworld.com)
>>>
>>> Jul 29, 2020, 10:09 AM GMT+4
>>>
>>> Hi Nadeem,
>>>
>>> A kind reminder please on the below.
>>>
>>> Thank you
>>>
>>> Regards,
>>> Lina Espinoza
>>>
>>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>>> www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *Lina Espinoza* (Mumzworld.com)
>>>
>>> Jul 26, 2020, 2:59 PM GMT+4
>>>
>>> Hi Team,
>>>
>>> Please send us the following:
>>>
>>> vendor sku - KW712208
>>> upc:
>>> item name:
>>> cost without vat:
>>> rrp without vat:
>>> image if possible.
>>>
>>> Thank you
>>>
>>> Regards,
>>> Lina Espinoza
>>>
>>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>>> www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *Somanath Hiremath*
>>>
>>> Jul 26, 2020, 2:39 PM GMT+4
>>>
>>> Dear mary,
>>>
>>> Please find the below details for the spare part .
>>>
>>> Type:
>>>
>>> KW712208
>>>
>>> Family:
>>>
>>> Accessories
>>>
>>> Code:
>>>
>>> KW712208
>>>
>>> Regards
>>>
>>> Somanath
>>>
>>> Somanath Hiremath​
>>> Assistant Technician
>>> Jashanmal National Company LLC
>>>
>>> PO Box 1545 , Dubai , United Arab Emirates
>>>
>>> Tel: +971 4 3785700
>>> [email-masked]
>>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>>
>>> From: Lina Espinoza (Mumzworld Catalogue) [mailto:
>>> [email-masked]]
>>> Sent: Sunday, July 26, 2020 2:22 PM
>>> Cc: customer care <[email-masked]>; Ronny Mekkandathil Sunny <
>>> [email-masked]>; Den Mark Yalung <[email-masked]>;
>>> Morgan Vaz <[email-masked]>; Abdelmohsen basha <
>>> [email-masked]>; Nadeem Ahmed Khan <[email-masked]>;
>>> Somanath Hiremath <[email-masked]>; Spare Parts <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>> Attachment(s)
>>> ~WRD000.jpg
>>> <https://mumzworldhelp.zendesk.com/attachments/token/pCP8A251W6aZwR9Li0DLZa5Vy/?name=~WRD000.jpg>
>>> image001.jpg
>>> <https://mumzworldhelp.zendesk.com/attachments/token/fOtAanPo58jG593CbKuIYMRmP/?name=image001.jpg>
>>> image334998.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/SQoKqnJFawaKfMrnWQJ3n5aE9/?name=image334998.png>
>>>
>>>
>>>
>>>
>>> *Lina Espinoza* (Mumzworld.com)
>>>
>>> Jul 26, 2020, 2:21 PM GMT+4
>>>
>>> Hi Nadeem,
>>>
>>> We would like to follow up on the SKU details of the item spare parts.
>>> Please refer to my email last July 19 for your reference to the vendor
>>> upload sheet.
>>> ​
>>>
>>> Thank you
>>>
>>> Regards,
>>> Lina Espinoza
>>>
>>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>>> www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *Mary Anne Agapito* (Mumzworld.com)
>>>
>>> Jul 26, 2020, 1:55 PM GMT+4
>>>
>>> Hi Team,
>>>
>>> May we have an update on this, please?
>>>
>>> Please provide us the right SKU so we could bill the customer.
>>>
>>> Awaiting your reply.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> Mary Anne Agapito
>>> Customer Care Representative
>>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> (http://www.mumzworld.com/)
>>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *Alina Dsouza* (Mumzworld.com)
>>>
>>> Jul 21, 2020, 5:34 PM GMT+4
>>>
>>> Hi Team,
>>>
>>> Place advise
>>>
>>> @Mary Anne Agapito please followup once received
>>>
>>> @Denmark A Kindly assist and advise if cra has to be closed
>>>
>>> Regards,
>>> Alina
>>>
>>> Attachment(s)
>>> image001.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/HxMfrcDnG9P0aoQHkif0hbbnY/?name=image001.png>
>>> image002.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/efNNVxyWU9deJogE3RZuLt8He/?name=image002.png>
>>> image763782.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/5tEdAQkSqkTEYuaLKeuAh56AH/?name=image763782.png>
>>>
>>>
>>>
>>>
>>> *Lina Espinoza* (Mumzworld.com)
>>>
>>> Jul 20, 2020, 10:58 AM GMT+4
>>>
>>> Dear Nadeem,
>>>
>>> A kind reminder on the below request.
>>>
>>> Thank you
>>>
>>> Regards,
>>> Lina Espinoza
>>>
>>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>>> www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *Lina Espinoza* (Mumzworld.com)
>>>
>>> Jul 19, 2020, 4:04 PM GMT+4
>>>
>>> Dear Nadeem,
>>>
>>> We would like to request for the details of the spare part below so we
>>> can upload it in our system.
>>> Please find attached the vendor upload sheet for your reference.
>>>
>>> Also, please send us the image reference for this item.
>>>
>>> Thank you
>>>
>>> Regards,
>>> Lina Espinoza
>>>
>>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>>> www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>> Attachment(s)
>>> MW - Vendor Upload Sheet.xlsx
>>> <https://mumzworldhelp.zendesk.com/attachments/token/hVzH8gTS5j46gMaYqvIiIrZHX/?name=MW+-+Vendor+Upload+Sheet.xlsx>
>>>
>>>
>>>
>>>
>>> *Mary Anne Agapito* (Mumzworld.com)
>>>
>>> Jul 19, 2020, 1:52 PM GMT+4
>>>
>>> Hi Denmark,
>>>
>>> We need a specific SKU in order to place a new order, then the customer
>>> could make a payment.
>>>
>>> @Catalogue Data - Do we have any specific SKU for the said spare part?
>>>
>>> Please assist. Thank you
>>> Warm Regards,
>>>
>>> Mary Anne Agapito
>>> Customer Care Representative
>>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> (http://www.mumzworld.com/)
>>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> @Mary Anne Agapito Please advise and confirm with the customer to
>>> proceed.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
>>> [email-masked]> wrote:
>>>
>>> Dear Mary Anne,
>>>
>>> You can collect this part from us and make payment.
>>>
>>> Aside to spare part team – Confirm availability of below mentioned part.
>>> Image given in trail mail.
>>>
>>> Regards,
>>>
>>> Nadeem
>>>
>>> Nadeem Ahmed Khan​
>>> Supervisor
>>> Jashanmal National Company LLC
>>>
>>> PO Box 1545 , Dubai , United Arab Emirates
>>>
>>> Tel: +971 4 3785717 Ext:4717
>>> [email-masked]
>>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>>
>>> From: Mary Anne Agapito [mailto:[email-masked]]
>>> Sent: Thursday, July 16, 2020 12:36 PM
>>> To: Nadeem Ahmed Khan <[email-masked]>
>>> Cc: Alina D'Souza <[email-masked]>; customer care <
>>> [email-masked]>; Morgan Vaz <[email-masked]>;
>>> Ronny Mekkandathil Sunny <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; Denmark A <[email-masked]>
>>> Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>> Hi Nadeem,
>>>
>>> Apologies for the late reply.
>>>
>>> The customer agreed on the replacement but do you have the specific SKU
>>> for that item so we can place the order? Otherwise, please advise us how
>>> can the customer make a payment.
>>>
>>> Furthermore, the customer wants the damaged item to be returned to her
>>> as well.
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>> Mary Anne Agapito
>>> Customer Care Representative
>>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> (http://www.mumzworld.com/)
>>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>>
>>> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Alina,
>>>
>>> Please update.
>>>
>>> @customer care Please inform the customer.
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Alina,
>>>
>>> Please update the customer.
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Nadeem,
>>>
>>> Thank you for informing us.
>>>
>>> @Alina D'Souza Please inform the customer regarding this matter.
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Below mentioned is an attachment part which is subject to wear and tear.
>>> Secondly it seems to have got damaged due to misuse. Hence, this is not
>>> covered in warranty. Its replacement will cost AED 375/-.
>>>
>>> Regards,
>>>
>>> Nadeem
>>>
>>> Nadeem Ahmed Khan​
>>>
>>> Supervisor
>>>
>>> Jashanmal National Company LLC
>>>
>>> PO Box
>>>
>>> 1545
>>>
>>> ,
>>>
>>> Dubai
>>>
>>> ,
>>>
>>> United Arab Emirates
>>>
>>> Tel: +97143785717 Ext: 4717
>>>
>>> [email-masked]
>>>
>>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>>
>>> From: Denmark A [mailto:[email-masked]]
>>> Sent: Monday, June 22, 2020 2:18 PM
>>> To: Nadeem Ahmed Khan <[email-masked]>
>>> Subject: Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>> Kitchen Machine KM636 // Warranty check
>>>
>>> ---------- Forwarded message ---------
>>> From: Denmark A <[email-masked]>
>>> Date: Sun, Jun 21, 2020 at 12:31 PM
>>> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
>>> Machine KM636 // Warranty check
>>> To: Rajesh Seetharama Bangera <[email-masked]>,
>>> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
>>> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
>>> [email-masked]>, Anjit Singh <
>>> [email-masked]>, <[email-masked]>, <
>>> [email-masked]>
>>> Cc: customer care <[email-masked]>, Returns.fc <
>>> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
>>> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>>>
>>> Dear Vendor,
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :Want to fix whisker
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> -------------------------------
>>>
>>> DISCLAIMER:
>>>
>>> This message is for the named addressee’s use only. It may contain
>>> confidential, privileged, proprietary, or otherwise private information
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>>> DISCLAIMER:
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>>> This message is for the named addressee’s use only. It may contain
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>>> that may not be disclosed or used by any one other than the addressee(s)
>>> and is intended for the designated individual or entity recipient(s) only.
>>> No one else may disclose, distribute or otherwise use the contents of
>>> this message.
>>> Unauthorized use, disclosure, dissemination, duplication and/or
>>> distribution are strictly prohibited, and may be unlawful.
>>> All personal messages express views solely of the sender, which are not
>>> to be attributed to Jashanmal National LLC or any of its subsidiaries
>>> and/or affiliates, and may not be copied
>>> or distributed without this disclaimer.
>>> If you receive this message in error, please immediately delete all
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>>> at +971 44174800 or by return e-mail to the sender.
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>>> each reserves the right to /monitor all email communications passing
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>>> image001.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/jhGRBgksxAdw3kni9mbzLgmae/?name=image001.png>
>>> image002.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/PGlFG9glqXmKxtfD3BQGRPiuj/?name=image002.png>
>>> image763782.png
>>> <https://mumzworldhelp.zendesk.com/attachments/token/o3tZcSVGXDILF1H1TLcKzFqyG/?name=image763782.png>
>>>
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>>> ------------------------------
>>>
>>> DISCLAIMER:
>>>
>>> This message is for the named addressee’s use only. It may contain
>>> confidential, privileged, proprietary, or otherwise private information
>>> that may not be disclosed or used by any one other than the addressee(s)
>>> and is intended for the designated individual or entity recipient(s) only.
>>> No one else may disclose, distribute or otherwise use the contents of
>>> this message.
>>> Unauthorized use, disclosure, dissemination, duplication and/or
>>> distribution are strictly prohibited, and may be unlawful.
>>> All personal messages express views solely of the sender, which are not
>>> to be attributed to Jashanmal National LLC or any of its subsidiaries
>>> and/or affiliates, and may not be copied
>>> or distributed without this disclaimer.
>>> If you receive this message in error, please immediately delete all
>>> copies of it from your system, destroy any hard copies and also notify us
>>> immediately
>>> at +971 44174800 or by return e-mail to the sender.
>>> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
>>> each reserves the right to /monitor all email communications passing
>>> through its network.
>>> This E mail has been Virus scanned and has passed Anti-Spam rules set by
>>> Jashanmal National LLC
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>>