Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Vipul Arora <[email-masked]>
To: Alvin Balmeo <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, [email-masked], Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 17 Aug 2020 10:01:36 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> : Kindly check and update here on
priority
ᐧ

On Mon, 17 Aug 2020 at 08:10, Alvin Balmeo <[email-masked]> wrote:

> Zubair Vipul,
>
> We are still following on this case. It's been a week without any updates.
> Please advise if we can create CRA.
>
> +Ekta Jesswani <[email-masked]> +Rachael Abitogun
> <[email-masked]> - FYI
>
> On Thu, 13 Aug 2020 at 17:31, Alvin Balmeo <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]>
>>
>> anyone who can update this case please?
>>
>> On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:
>>
>>> Any update on this?
>>>
>>> On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]> Please
>>>> check this case and confirm
>>>>
>>>>
>>>> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain/Sagar,
>>>>>
>>>>>
>>>>> Please raise a CRA/refund for these 2 items as the customer has
>>>>> already been following up for so long.
>>>>>
>>>>> She still has not received these items
>>>>>
>>>>>
>>>>> 100145634_2 KSA-FAMC-33-102A
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>>>>> Love - Adjustment Bassinet-33-102A
>>>>>
>>>>> 100145634_2 KSA-AIP-219234
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>>>>> Tippee - Perfect Prep Machine - White
>>>>>
>>>>>
>>>>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Asad,
>>>>>>
>>>>>> Looking into this case.
>>>>>> We should have placed the replacement order or initiated refund back
>>>>>> in April or May since the complaint.
>>>>>>
>>>>>> Regards,
>>>>>> Ekta
>>>>>>
>>>>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Team, what is taking so long to close this case? Please prioritise
>>>>>>> this and close. Adding @Vipul Arora <[email-masked]> to
>>>>>>> support if its related to existing miss item cases.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
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>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Alvin Balmeo <[email-masked]>
>>>>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>>>>> [email-masked]>, lastmile <[email-masked]>
>>>>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>>>>> Jesswani <[email-masked]>
>>>>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL
>>>>>>> order
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> we need an update for
>>>>>>> this order that has been pending since April.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> please advise if we are to create CRA or the remaining items are to
>>>>>>> be delivered.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>>>> we're still getting comments from the customer on FB.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair/Naib,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer has an April order but was delivered last July 8th with
>>>>>>> 2 missing items.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 100145634_2
>>>>>>>
>>>>>>> KSA-FAMC-33-102A
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>>>>
>>>>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 100145634_2
>>>>>>>
>>>>>>> KSA-AIP-219234
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>>>>
>>>>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>>>>> #1129473
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise if we are still to send the missing item or are we to
>>>>>>> refund the customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>   The customer has been posting on our social media constantly.
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards, *
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>