Subject: Re: Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000 Whole Slow Juicer - Silver // DEFECTIVE
From: Denmark A <[email-masked]>
To: Victoria Mollena <[email-masked]>, Evelyn Fernandes <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Abhilash Shekar <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 17 Aug 2020 08:56:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Victoria and Evelyn,

Can we have an update on this?

Regards,
Den mark

On Sun, Aug 16, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please note that the customer asked for a refund
>
> Kindly check and update us
>
> On Sun, Aug 16, 2020 at 10:01 AM Victoria Mollena <
> [email-masked]> wrote:
>
>> Good Morning Denmark, please be informed that we have forwarded the below
>> issue with our Kuvings brand team and we will update you accordingly.
>>
>>
>>
>> Thank you
>>
>> Victoria
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, August 15, 2020 5:03 PM
>> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
>> Evelyn Fernandes <[email-masked]>; Victoria Mollena <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600949344 // TVT-KV-NS723CBC2-SR // Kuvings - C7000
>> Whole Slow Juicer - Silver // DEFECTIVE
>>
>>
>>
>> *[CAUTION: This is an external email, please exercise caution while
>> clicking on links and opening attachments.] *
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer Comments : Is not working properly please see attached video.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> * VID_20200810_191839.mp4
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1Mf7y31gJQcr4zGmdHI7seNoYLnirS13n%2Fview%3Fusp%3Ddrive_web&data=02%7C01%7Cvictoria.mollena%404homes.ae%7C2d2626f2f2ee4334b62508d8411b8c0a%7Cd75ead3620044186ac1279a5441e839f%7C1%7C1%7C637330933852697464&sdata=UqkHaC8hkVBB65r303dMwbDZSc%2BwH6As4lDMgAGewCs%3D&reserved=0>**[image:
>> Image removed by sender.]*
>>
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>