Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Alvin Balmeo <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Pavankumar A <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 17 Aug 2020 08:10:01 +0400
List-Id: <ccteam.mumzworld.com>

+Hussain Firoz Miyagamwala <[email-masked]>

can we create the CRA ?

On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:

> Team,
>
> Do we have an update for this?
>
> On Wed, 12 Aug 2020 at 15:32, Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> This order is given to tamer to check the item
>>
>> Thanks
>> Zubair
>>
>>
>> On Wed, Aug 12, 2020 at 2:15 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> We urgently need confirmation here
>>>
>>>
>>> On Wed, Aug 12, 2020 at 2:47 PM Alvin Balmeo <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain and Sagar,
>>>>
>>>> Please raise a CRA/refund for the item below as the customer has
>>>> already been following up for so long.
>>>>
>>>> She still has not received this item
>>>>
>>>>
>>>> KSA-TC-2000023161
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>> B-Agile Double - Cosmos Black
>>>>
>>>> On Tue, 11 Aug 2020 at 11:49, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>> please help, we still have no answer for 7 days - customer still following
>>>>> up on our social media
>>>>>
>>>>> On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Zubair Wahid <[email-masked]> - please update we need to
>>>>>> create the CRA already.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> Missing item case.
>>>>>>> Where is the item ?
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>>
>>>>>>>> Please raise a CRA for the item under (see email thread above)
>>>>>>>> 100158684_2
>>>>>>>> KSA-TC-2000023161
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>>>>>> B-Agile Double - Cosmos Black
>>>>>>>>
>>>>>>>> We'll process a refund to the customer once done.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please refund the customer and we will proceed with lost item on
>>>>>>>>> either Tamer or the courier.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Pavankumar A <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Investigate with BARQ on number of packages delivered.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Zubair Wahid <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please confirm if this item as dispatched.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>>
>>>>>>>>> Eugene.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Alvin Balmeo <[email-masked]>
>>>>>>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>>>>>>> *To:* Zubair Wahid <[email-masked]>
>>>>>>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>>>>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir
>>>>>>>>> Julkarnain <[email-masked]>; Ekta Jesswani <
>>>>>>>>> [email-masked]>; lastmile <[email-masked]>
>>>>>>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>>>>>>> Double - Cosmos Black
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We have not received any update on this case. Are we to dispatch
>>>>>>>>> the missing item or should we request a CRA to refund the customer?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Can we have an update on this case? We have the customer on social
>>>>>>>>> media constantly following up on the missing stroller.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>>>> <[email-masked]>  - help on this case thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any update for this remaining item?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair/Naib,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> May we know if we have an update for the missing stroller? The
>>>>>>>>> customer sent a message on our FB page following up on this. The original
>>>>>>>>> order date is 12-Jun-2020.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>>>> <[email-masked]>  - need help on this case.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Asad <[email-masked]> - FYI
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Alvin
>>>>>>>>>
>>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>> Alvin
>>>>>>>>
>>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards,
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*