Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Vipul Arora <[email-masked]>, [email-masked]
Cc: Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 17 Aug 2020 08:09:32 +0400
List-Id: <ccteam.mumzworld.com>

Zubair Vipul,

We are still following on this case. It's been a week without any updates.
Please advise if we can create CRA.

+Ekta Jesswani <[email-masked]> +Rachael Abitogun
<[email-masked]> - FYI

On Thu, 13 Aug 2020 at 17:31, Alvin Balmeo <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]>
>
> anyone who can update this case please?
>
> On Thu, 13 Aug 2020 at 11:28, Alvin Balmeo <[email-masked]> wrote:
>
>> Any update on this?
>>
>> On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]> Please
>>> check this case and confirm
>>>
>>>
>>> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain/Sagar,
>>>>
>>>>
>>>> Please raise a CRA/refund for these 2 items as the customer has already
>>>> been following up for so long.
>>>>
>>>> She still has not received these items
>>>>
>>>>
>>>> 100145634_2 KSA-FAMC-33-102A
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>>>> Love - Adjustment Bassinet-33-102A
>>>>
>>>> 100145634_2 KSA-AIP-219234
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>>>> Tippee - Perfect Prep Machine - White
>>>>
>>>>
>>>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]> wrote:
>>>>
>>>>> Hi Asad,
>>>>>
>>>>> Looking into this case.
>>>>> We should have placed the replacement order or initiated refund back
>>>>> in April or May since the complaint.
>>>>>
>>>>> Regards,
>>>>> Ekta
>>>>>
>>>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>>>
>>>>>> Team, what is taking so long to close this case? Please prioritise
>>>>>> this and close. Adding @Vipul Arora <[email-masked]> to support
>>>>>> if its related to existing miss item cases.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Alvin Balmeo <[email-masked]>
>>>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>>>> [email-masked]>, lastmile <[email-masked]>
>>>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>>>> Jesswani <[email-masked]>
>>>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> we need an update for
>>>>>> this order that has been pending since April.
>>>>>>
>>>>>>
>>>>>>
>>>>>> please advise if we are to create CRA or the remaining items are to
>>>>>> be delivered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> -
>>>>>> we're still getting comments from the customer on FB.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Zubair/Naib,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer has an April order but was delivered last July 8th with
>>>>>> 2 missing items.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 100145634_2
>>>>>>
>>>>>> KSA-FAMC-33-102A
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>>>
>>>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 100145634_2
>>>>>>
>>>>>> KSA-AIP-219234
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>>>
>>>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>>>
>>>>>>
>>>>>>
>>>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>>>> #1129473
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise if we are still to send the missing item or are we to
>>>>>> refund the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>>   The customer has been posting on our social media constantly.
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Error! Filename not specified.*
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*