Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Abdelmohsen basha <[email-masked]>
To: Maricris <[email-masked]>, Arjun <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked]
Cc: "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 16 Aug 2020 22:28:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

As per the emails sequence, looking forward for your cooperation to fix the
item, please check what exceptions can be done and feed me back.

Thanks

On Sun, 16 Aug 2020 at 17:53, Alina D'Souza <[email-masked]> wrote:

> Hi Abdelmohsen,
>
> Customer needs the item to be repaired or replacement
>
> She received a gift hence and opened late, is there any chance we can
> repair this.
>
> Please do not ship the item customer has gone to the complaint , please
> check if can do anything for the customer
>
> Regards,
> Alina
>
>
> On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Abdelmohsen,
>>
>> Waiting for the confirmation please allow 24 hrs
>>
>> Regards,
>> Alina
>>
>> On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Alina,
>>>
>>> Please advise when we shall ship the item back to the customer.
>>>
>>> Thanks
>>>
>>> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Hello Alina,
>>>>
>>>> Replacement or repair shall be within 1 week of purchasing as per the
>>>> vendor.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Abdelmohsen,
>>>>>
>>>>> Is there no warranty or repair on this
>>>>>
>>>>> Can we fix the wheels for her?
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Alina,
>>>>>>
>>>>>> As per the below emails, kindly inform the customer that we will send
>>>>>> the item back as it already passed the period on which we can proceed the
>>>>>> return.
>>>>>>
>>>>>> Waiting for your feedback.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Maricris,
>>>>>>>
>>>>>>> So we don't have any option to help our valued customer for this
>>>>>>> matter?
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As I checked the last purchased of this SKU was on 6 – July but
>>>>>>>> item returned to us on 23-July.
>>>>>>>>
>>>>>>>> So, this item complaint by your customer was purchased more than a
>>>>>>>> month, we have a clear policy for b2b orders, if item is manufactured
>>>>>>>> defect, we can replace or repair the item maximum of 7days from the date of
>>>>>>>> purchased.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>>>>>>> available stock of this item.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *BEST REGARDS**...*?
>>>>>>>>
>>>>>>>> *Maricris Pati*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>>>>>
>>>>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax:
>>>>>>>> +971 4 2476799  | Mobile : +971 566454542
>>>>>>>>
>>>>>>>> www.algt-me.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>>>>>> necessary*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>>>>> <[email-masked]>]
>>>>>>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>>>>>>> *To:* Ivy; Abel
>>>>>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza;
>>>>>>>> Michael Rolle; Abdelmohsen basha
>>>>>>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber
>>>>>>>> Trike Evo Plus 3-in-1 // Defective
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Vendor,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>> item back to you for your further evaluation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>> Comments :I have received this bike and was as Eid gift for my
>>>>>>>> friends baby girl, box was opened and fixed yesterday and noticed that the
>>>>>>>> bike is unbalanced from tires as the front tire to the right side and not
>>>>>>>> straight as shown in picture even though it has been fixed properly I need
>>>>>>>> to replace it with a proper one
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>

-- 
Ahmed Basha
M: 0551525964
Returns Manager
[email-masked]
www.mumzworld.com