Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Abdelmohsen basha <[email-masked]>
To: Husain <[email-masked]>
Cc: Denmark A <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 16 Aug 2020 22:22:04 +0400
List-Id: <ccteam.mumzworld.com>

Hello Husain,

I totally understand and appreciate your situation, however please provide
more flexible solutions for client satisfaction.

Looking forward for your cooperation.

Thanks & Regards

On Sun, 16 Aug 2020 at 17:12, <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> As per our policy we will give you the replacement for the defect part.
>
> We can send this tomorrow, please confirm the same.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, August 15, 2020 2:38 PM
> *To:* Husain <[email-masked]>
> *Cc:* Angeli Fontillas <[email-masked]>; Abdelmohsen basha <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
> Taher <[email-masked]>; Radwa Ali <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
> Michaela Manibo <[email-masked]>
> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Dear Husain,
>
>
>
> Please see the attached photo of the replacement spare part,  please
> confirm.
>
> Also customer is insisting on a refund.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Sat, Aug 15, 2020 at 2:05 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Dear All,
>
> @Returns.fc <[email-masked]>
>
> We received a call from the customer today. Both the husband and wife were
> on the phone with us earlier.  They are so mad about the delay on this case
> and now threatening to make a huge bad review about this experience.
>
> She has now requested to issue a full refund on the item as she can no
> longer wait further.  Please update the CRA as we need to process a refund.
>
> Thank you!
>
>
>
>
>
> On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Team,
>
>
>
> May we have an update on this please?
>
>
>
> Customer is upset on the delay and can no longer wait and insisting for a
> refund now.
>
>
>
> Please advise.
>
>
>
> Thank you.
>
>
>
> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>
> Hi @Denmark A <[email-masked]> ,
>
> The item is collected.
>
> Please share photo from the item from you side.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 3:48 PM
> *To:* Abdelmohsen basha <[email-masked]>
> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Michael Rolle <
> [email-masked]>; Ashar Chalakkal <[email-masked]>;
> Taher <[email-masked]>
> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> @Radwa Ali <[email-masked]> FYI.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> *POMUMZ_DXB176038*
>
>
>
> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>
> Hi Radwa,
>
> Please confirm the PO number.
>
> Also please confirm with the customer if the base of the blender is same
> as the picture shown below.
>
> We have already received the shipment but we need to check first if the
> blender base matches. Kindly confirm the same.
>
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Friday, August 7, 2020 5:46 PM
> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
> [email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher' <
> [email-masked]>
> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Hi @Husain <[email-masked]> ,
>
> Please advise what’s the Eta on this.
>
> The customer keeps following up.
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]> *On Behalf Of *Husain
> *Sent:* Thursday, July 23, 2020 9:58 AM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher' <
> [email-masked]>
> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Hello Denmark,
>
>
>
> Good morning!
>
>
>
> You can send us the defective mixing unit only (Not full Item), we will
> replace you with mixing unit once we get the Tracking number confirmation
> from the brand.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 23, 2020 9:50 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Taher <[email-masked]>
> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Dear Husain,
>
>
>
> Thank you for the update, will you collect the defective item?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Thank you for the patience.
>
> The brand has completed the inspection and agreed to give the replacement
> for the mixing unit.
>
>
>
> The Item will be getting dispatched from France. We await for the tracking
> number of the package.
>
> Once the tracking number is received we will update you on the ETA.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 4:29 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; [email-masked]; Abdelmohsen
> basha <[email-masked]>
> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Dear Husain,
>
>
>
> Please accept and evaluate further.
>
>
>
> Regards, .
>
> Den mark
>
>
>
> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Hussain,
>
>
>
> Yes it's the same order, we are just looking for the update of the case.
>
>
>
> Thanks
>
>
>
> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> I believe this issue is already addressed to us by Ashar.
>
> Kindly confirm attached if it is the same customer.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 1:14 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
> Food Processor & Blender - Grey // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached Video for your reference.
>
>
>
> Customer comment: Not properly working
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
> --
>
> Ahmed Basha
>
> M: 0551525964
>
> Returns Manager
>
> [email-masked]
>
> www.mumzworld.com
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>