Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Syed Yakoob <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Naib Khan <[email-masked]>, Muhammad Habib <[email-masked]>, Edwin Thomas <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 17:59:20 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth,

As per lfs SKU # TM-73658 was not picked and packed. Please create another
order for the same and let us know.

Best Regards,

On Sun, 16 Aug 2020 at 17:51, Hyacinth Joyce <[email-masked]> wrote:

> Hi Naib,
>
> The customer with so  600947242 received the delivery of the sample/free
> items but not the Pampers.
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:
>
>> Hi Hyacinth,
>>
>> Order delivered.
>>
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Habib,
>>>
>>> Please add so 600947242, needs to be delivered ASAP.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> Dear Edwin,
>>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>>> reserved in LFS.
>>>>
>>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Muhammad,
>>>>>
>>>>>          Could you please mention the sample items found on LFS for
>>>>> this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for
>>>>> this order *600946688 * in LFS.
>>>>>
>>>>>
>>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mary,
>>>>>> Order completely picked, packed and deleted from loading as it
>>>>>> contained only sample items.
>>>>>> Please create a new SO for the same
>>>>>>
>>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> One more order for Pampers -  600946688.
>>>>>>>
>>>>>>> Please deliver asap.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>>> <[email-masked]>
>>>>>>>>
>>>>>>>> Thanks!
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Reimil
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hyacinth,
>>>>>>>>> 600947580_2
>>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>>
>>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi  Syed,
>>>>>>>>>>
>>>>>>>>>> In addition to the above-mentioned order, so  600947580_2  needs
>>>>>>>>>> to be delivered ASAP too.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please assist.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Edwin,
>>>>>>>>>>>
>>>>>>>>>>> 600947574_3
>>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>>
>>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> looping
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>>
>>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise us what needs to be communicated to the
>>>>>>>>>>>>> customers as they are waiting for their orders. May we know the time frame?
>>>>>>>>>>>>> Will the committed items still be delivered despite not being pushed to
>>>>>>>>>>>>> LFS? If we place a new order, the price is different.  Customers want the
>>>>>>>>>>>>> discounted offer.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>
>>>>>>>>>>>> --
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>>>>>>>>>>>> it, send an email to [email-masked].
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>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>> --
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>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
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>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>