Subject: Re: 600951421_2 - WRONG ITEMS PACKED AND DELIVERED
From: Mary Anne Agapito <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Uae Lastmile <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 16 Aug 2020 17:52:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Any update on this, please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 1:09 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Naib,
>
> A gentle reminder on the above.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Naib,
>>
>> Please collect and swap the two orders urgently.
>>
>> The customer whose order number is  600951421_2 needed her item max by
>> tomorrow as it is her son's birthday on Tuesday.
>>
>> @Alina D'Souza <[email-masked]> - please create the CRA for 2
>> orders asap, so last mile could collect it. 600951452_1 & 600951421_2
>>
>>
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Aug 15, 2020 at 5:16 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Michaela,
>>>
>>> This happened by mistake by packer. It got swapped with order
>>> # 600951452_1. @Naib Khan <[email-masked]> Can you please arrange a
>>> collection for both orders # 600951452_1 & 600951421_2.
>>> @Vipin Raj <[email-masked]> Please have a session with packer and
>>> issue a warning letter for not following SOP.
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> On Sat, 15 Aug 2020 at 09:49, Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> @Muhammad Habib <[email-masked]>
>>>> @Mohit Caleb <[email-masked]>
>>>> @Eugene Mugisa <[email-masked]>
>>>> @Mostafa saad <[email-masked]>
>>>>
>>>> Hi All,
>>>>
>>>> Please see the received order . She did not order this.  Please arrange
>>>> collection and delivery of the right items asap
>>>>
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 15, 2020 at 9:32 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Good morning...
>>>>>
>>>>> Please check ASAP as the customer did not get the 2 items below
>>>>> instead , received a trolley. She needs these items immediately.
>>>>>
>>>>> JT-M38-B0760A
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217288> Sluban
>>>>> - Police Armored Car 4-in-1 - 116pcs
>>>>> JT-M38-B0752
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1217298> Sluban
>>>>> - Model Bricks 50 Black Shark
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> --
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>>>> .
>>>>
>>>