Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 16 Aug 2020 17:02:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hussain,

Please respond and update , the customer needs a refund.

Regards,
Den mark

On Sat, Aug 15, 2020 at 2:37 PM Denmark A <[email-masked]> wrote:

> Dear Husain,
>
> Please see the attached photo of the replacement spare part,  please
> confirm.
> Also customer is insisting on a refund.
>
>
>
>
> Regards,
> Den mark
>
>
>
> On Sat, Aug 15, 2020 at 2:05 PM Michaela Manibo <
> [email-masked]> wrote:
>
>> Dear All,
>>
>> @Returns.fc <[email-masked]>
>>
>> We received a call from the customer today. Both the husband and wife
>> were on the phone with us earlier.  They are so mad about the delay on this
>> case and now threatening to make a huge bad review about this experience.
>>
>> She has now requested to issue a full refund on the item as she can no
>> longer wait further.  Please update the CRA as we need to process a refund.
>>
>> Thank you!
>>
>>
>>
>> On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer is upset on the delay and can no longer wait and insisting for
>>> a refund now.
>>>
>>> Please advise.
>>>
>>> Thank you.
>>>
>>> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>>>
>>>> Hi @Denmark A <[email-masked]> ,
>>>>
>>>> The item is collected.
>>>>
>>>> Please share photo from the item from you side.
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, August 11, 2020 3:48 PM
>>>> *To:* Abdelmohsen basha <[email-masked]>
>>>> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
>>>> customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Ashar Chalakkal <
>>>> [email-masked]>; Taher <[email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> @Radwa Ali <[email-masked]> FYI.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> *POMUMZ_DXB176038*
>>>>
>>>>
>>>>
>>>> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>>>>
>>>> Hi Radwa,
>>>>
>>>> Please confirm the PO number.
>>>>
>>>> Also please confirm with the customer if the base of the blender is
>>>> same as the picture shown below.
>>>>
>>>> We have already received the shipment but we need to check first if the
>>>> blender base matches. Kindly confirm the same.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] <[email-masked]>
>>>> *Sent:* Friday, August 7, 2020 5:46 PM
>>>> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
>>>> [email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>>> 'Taher' <[email-masked]>
>>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Hi @Husain <[email-masked]> ,
>>>>
>>>> Please advise what’s the Eta on this.
>>>>
>>>> The customer keeps following up.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *
>>>> Husain
>>>> *Sent:* Thursday, July 23, 2020 9:58 AM
>>>> *To:* 'Denmark A' <[email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>>> 'Taher' <[email-masked]>
>>>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Hello Denmark,
>>>>
>>>>
>>>>
>>>> Good morning!
>>>>
>>>>
>>>>
>>>> You can send us the defective mixing unit only (Not full Item), we will
>>>> replace you with mixing unit once we get the Tracking number confirmation
>>>> from the brand.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Thursday, July 23, 2020 9:50 AM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Ashar Chalakkal <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Taher <
>>>> [email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Thank you for the update, will you collect the defective item?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>>>>
>>>> Hello Denmark,
>>>>
>>>>
>>>>
>>>> Thank you for the patience.
>>>>
>>>> The brand has completed the inspection and agreed to give the
>>>> replacement for the mixing unit.
>>>>
>>>>
>>>>
>>>> The Item will be getting dispatched from France. We await for the
>>>> tracking number of the package.
>>>>
>>>> Once the tracking number is received we will update you on the ETA.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, July 22, 2020 4:29 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; [email-masked];
>>>> Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov
>>>> Nutribaby + Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Please accept and evaluate further.
>>>>
>>>>
>>>>
>>>> Regards, .
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Hussain,
>>>>
>>>>
>>>>
>>>> Yes it's the same order, we are just looking for the update of the case.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> I believe this issue is already addressed to us by Ashar.
>>>>
>>>> Kindly confirm attached if it is the same customer.
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, July 21, 2020 1:14 PM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Michael Rolle <[email-masked]>; Abdelmohsen basha <
>>>> [email-masked]>
>>>> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
>>>> Food Processor & Blender - Grey // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Also find the attached Video for your reference.
>>>>
>>>>
>>>>
>>>> Customer comment: Not properly working
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Ahmed Basha
>>>>
>>>> M: 0551525964
>>>>
>>>> Returns Manager
>>>>
>>>> [email-masked]
>>>>
>>>> www.mumzworld.com
>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>