Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: "Alina D'Souza" <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Maricris <[email-masked]>, Arjun <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked], Denmark A <[email-masked]>
Date: Sun, 16 Aug 2020 15:47:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen,

Waiting for the confirmation please allow 24 hrs

Regards,
Alina

On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Alina,
>
> Please advise when we shall ship the item back to the customer.
>
> Thanks
>
> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Alina,
>>
>> Replacement or repair shall be within 1 week of purchasing as per the
>> vendor.
>>
>> Thanks
>>
>> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Abdelmohsen,
>>>
>>> Is there no warranty or repair on this
>>>
>>> Can we fix the wheels for her?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Hello Alina,
>>>>
>>>> As per the below emails, kindly inform the customer that we will send
>>>> the item back as it already passed the period on which we can proceed the
>>>> return.
>>>>
>>>> Waiting for your feedback.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>>>
>>>>> Dear Maricris,
>>>>>
>>>>> So we don't have any option to help our valued customer for this
>>>>> matter?
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As I checked the last purchased of this SKU was on 6 – July but item
>>>>>> returned to us on 23-July.
>>>>>>
>>>>>> So, this item complaint by your customer was purchased more than a
>>>>>> month, we have a clear policy for b2b orders, if item is manufactured
>>>>>> defect, we can replace or repair the item maximum of 7days from the date of
>>>>>> purchased.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>>>>> available stock of this item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *BEST REGARDS**...*?
>>>>>>
>>>>>> *Maricris Pati*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>>>
>>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971
>>>>>> 4 2476799  | Mobile : +971 566454542
>>>>>>
>>>>>> www.algt-me.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>>>> necessary*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>>> <[email-masked]>]
>>>>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>>>>> *To:* Ivy; Abel
>>>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza;
>>>>>> Michael Rolle; Abdelmohsen basha
>>>>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber
>>>>>> Trike Evo Plus 3-in-1 // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Return Reason:doesnt_work_or_defective
>>>>>> Comments :I have received this bike and was as Eid gift for my
>>>>>> friends baby girl, box was opened and fixed yesterday and noticed that the
>>>>>> bike is unbalanced from tires as the front tire to the right side and not
>>>>>> straight as shown in picture even though it has been fixed properly I need
>>>>>> to replace it with a proper one
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Stay HOME Stay SAFE…
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>