Subject: RE: Order #600492494 // Sku :AL-NBR-0512 // Name :NutriBullet - 5-Piece High-Speed Blender 600 Watts - Grey // Warranty check DEFECTIVE
From: "Abel" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Ivy'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Sun, 16 Aug 2020 14:49:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

We check the unit and the accessories.

The power motor base itself can be reconditioned but the extractor blade bearings are damaged and its irreparable.

Kindly humbly advise the customer to buy new cross blade.

Once we finished reconditioning the unit we will send it to your side asap.

Thanks and regards,

Abel

SC Technician

From: Denmark A [mailto:[email-masked]] 
Sent: Sunday, August 16, 2020 1:56 PM
To: Ivy <[email-masked]>
Cc: Abel <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600492494 // Sku :AL-NBR-0512 // Name :NutriBullet - 5-Piece High-Speed Blender 600 Watts - Grey // Warranty check DEFECTIVE

Dear Ivy, 

May we have an update on this? 

Regards, 

Den mark

On Sun, Aug 9, 2020 at 10:05 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Ivy, 

 Noted with thanks. 

Regards, 

Den mark 

On Sun, Aug 9, 2020 at 10:02 AM Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Kindly send the item to our warehouse and label it C/O ABEL - FOR REPAIR.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, August 9, 2020 9:56 AM
To: Ivy
Cc: Abel; customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Samran Iftikhar; Michael Rolle; Abdelmohsen basha
Subject: Re: Order #600492494 // Sku :AL-NBR-0512 // Name :NutriBullet - 5-Piece High-Speed Blender 600 Watts - Grey // Warranty check DEFECTIVE

Dear Ivy, 

Find the attached sales invoice for your reference.

Regards, 

Den mark

On Sun, Aug 9, 2020 at 9:52 AM Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Good day!

Please share the invoice of this order.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, August 9, 2020 9:50 AM
To: Ivy; Abel
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Samran Iftikhar; Michael Rolle; Abdelmohsen basha
Subject: Order #600492494 // Sku :AL-NBR-0512 // Name :NutriBullet - 5-Piece High-Speed Blender 600 Watts - Grey // Warranty check DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :The item need fixing  

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark