Subject: Re: Reship from Collection 07/18/2020
From: Hyacinth Joyce <[email-masked]>
To: Michael Rolle <[email-masked]>, lastmile <[email-masked]>, Uae Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, Nesty John Pascua <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 16 Aug 2020 14:43:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

@Michael Rolle <[email-masked]> Thank you for the update.

@Uae Lastmile <[email-masked]> / @Eugene Mugisa
<[email-masked]> / @Naib Khan <[email-masked]> Please assist
about the reship ASAP, the customer called again to follow up and is
furious about the delay.

The customer did not receive the item but as per CRA_AR_RE13456 - item
corrected for reship 07/18/2020, the date stated is almost a month ago.

Kindly check on priority, the customer threats to raise a formal complaint.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 13 Aug 2020 at 17:18, Michael Rolle <[email-masked]>
wrote:

> Dear Team,
>
> @Radwa Ali <[email-masked]>  @Yaseen Shaqra <[email-masked]>
> As per Last mile record 600919807 was assigned to Careem Courier last July
> 19, 2020 for delivery.
>
> Please asked the assistance of Lastmile Team to check the package @Eugene
> Mugisa <[email-masked]> @Naib Khan <[email-masked]> please
> assist to solved the issue
>
> Best Regards,
>
> Michael R.
> ᐧ
>
> On Tue, Aug 11, 2020 at 3:04 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update us up
>>
>> On Mon, Aug 10, 2020 at 5:34 PM Naib Khan <[email-masked]> wrote:
>>
>>> +Nesty John Pascua <[email-masked]> +Returns.fc
>>> <[email-masked]>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Mon, 10 Aug 2020 at 17:21, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please note that the shipment is not yet shipped and the customer is
>>>> following up daily on the shipment
>>>>
>>>> Kindly make sure that it is shipped at the soonest
>>>>
>>>> On Mon, Aug 10, 2020 at 5:06 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>>
>>>>> On Sat, Jul 18, 2020 at 2:34 PM Michael Rolle <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> SO#700246092_2 and SO#600919807 are scheduled for reship 07/18/2020
>>>>>> both orders are paid.
>>>>>>
>>>>>> Handover to your end 07/18/2020 15:00.
>>>>>>
>>>>>> --
>>>>>> *Best Regards,*
>>>>>>
>>>>>> *Michael C. Rolle*
>>>>>> ᐧ
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> --
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>> "Returns.fc" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADpSfABWfHBHmJT1-JrC7SqfqOcJAut7aYnxcv3xtFXyb-i58w%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADpSfABWfHBHmJT1-JrC7SqfqOcJAut7aYnxcv3xtFXyb-i58w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>
>
> --
> *Best Regards,*
>
> *Michael C. Rolle*
>