Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Yaseen Shaqra <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Vipul Arora <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Sun, 16 Aug 2020 14:32:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Kindly note that we have confirmed with the customer, she received a wrong
item and it was returned to us

The customer did not receive all the items that she ordered

On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]> wrote:

> Hello Radwa ..
>
> Please advise because Malak shared all SKUs in the order it means that the
> customer didn't receive the order at all
> So please be check the SKUs on NS and be sure to confirm with the customer
> or confirm that the total order not delivered
>
> Thanks
> ᐧ
>
> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Vipul,
>> The missing items shared by Malak are correct.
>> The customer did not receive all of the SKUs in the order.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]> wrote:
>>
>>> Dear Asad,
>>>
>>> Wrong information on ticket waiting for Malak or Radwa to update the
>>> actual issue.
>>>
>>> Thanks
>>> Vipul
>>> ᐧ
>>>
>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>
>>>> Any update on this Vipul?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>
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>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
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>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *"Asad ." <[email-masked]>
>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>> Gaviola <[email-masked]>
>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>
>>>>
>>>>
>>>> Adding Vipul
>>>>
>>>>
>>>>
>>>> Please check the status on our files and tell me what is the status of
>>>> this order?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Malak Nobeh <[email-masked]>
>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>> *To: *Zubair Wahid <[email-masked]>
>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>> Gaviola <[email-masked]>, Asad <[email-masked]>
>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>>>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>
>>>>
>>>>
>>>> Dears,
>>>>
>>>> The customer didn't receive the below SKU'S, please advice where is the
>>>> items or Create CRA so we can process the refund,the case pending for a
>>>> very LONG TIME.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>
> --
>
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE