Subject: Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name :NESPRESSO - Lattisima One White Coffee Machine // Defective
From: Denmark A <[email-masked]>
To: Pinky Dechimo <[email-masked]>
Cc: Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Nespresso <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Stella Lee <[email-masked]>, Technical <[email-masked]>
Date: Sun, 16 Aug 2020 13:57:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Pinky,

Could you please update us here, thank you.

Regards,
Den mark

On Wed, Aug 12, 2020 at 11:05 AM Denmark A <[email-masked]> wrote:

> Dear Pinky,
>
> Item is with us. We can send this by tomorrow.
>
> Regards,
> Den mark
>
> On Wed, Aug 12, 2020 at 11:03 AM Pinky Dechimo <
> [email-masked]> wrote:
>
>> Hi! Denmark,
>>
>>
>>
>> Please advise if where is the machine ?
>>
>>
>>
>> Are you going to send us or we will collect it directly from the customer?
>>
>>
>>
>>
>>
>> Thank you & Best Regards,
>>
>>
>>
>> *Pinky Dechimo* | Trade Coordinator
>>
>>
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
>> Trading Company L.L.C.*
>>
>> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>
>>
>>
>>
>>
>> Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, August 12, 2020 10:25 AM
>> *To:* Pinky Dechimo <[email-masked]>
>> *Cc:* Yuri Myronov <[email-masked]>; LPO Perfetto <
>> [email-masked]>; Perfetto Ecommerce <[email-masked]>;
>> Nespresso <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Michael Rolle <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Stella Lee <
>> [email-masked]>; Technical <[email-masked]>
>> *Subject:* Re: Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name
>> :NESPRESSO - Lattisima One White Coffee Machine // Defective
>>
>>
>>
>> Dear Pinky,
>>
>>
>>
>> Please find the attached sales invoice for your reference.
>>
>> Also see the customer details and serial number below.
>>
>>
>>
>> Name
>>
>> louise.quinn louise.quinn
>>
>> Mob #
>>
>> 971508130457
>>
>> Email
>>
>> [email-masked]
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Aug 11, 2020 at 9:55 AM Pinky Dechimo <
>> [email-masked]> wrote:
>>
>> Hi! Denmark,
>>
>>
>>
>> Kindly send us the details of customer same as machine’s serial nos. to
>> check the previous history.
>>
>>
>>
>>
>>
>>
>>
>> Thank you & Best Regards,
>>
>>
>>
>> *Pinky Dechimo* | Trade Coordinator
>>
>>
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
>> Trading Company L.L.C.  *
>>
>> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=HZoVd8L6qG9cHZK05qiEkHn1HRkkyCelSSUwx1kpPQo&m=bEo02qgbxXdBxUrhncTLaJb_rQFt-DbkDlk9UGoO0d8&s=LpKfDxFkQOV71vanUd2q9zaUOByQWVet2hxKfsJKI0s&e=>
>>
>>
>>
>>
>>
>> Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 9:48 AM
>> *To:* Pinky Dechimo <[email-masked]>; Yuri Myronov <
>> [email-masked]>; LPO Perfetto <[email-masked]>;
>> Perfetto Ecommerce <[email-masked]>; Nespresso <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Michael Rolle <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600826528 // Sku :PRFT-F111-ME-WH-NE // Name
>> :NESPRESSO - Lattisima One White Coffee Machine // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Item has already been returned once and after receiving it back
>> on the 13th of July, the milk dispenser stopped working again 2 weeks
>> later!! This shouldn't be happening to a machine that was only purchased 3
>> months ago. I don't want to repair it a second time, as it will likely
>> happen again and I just don't trust that it is a good model, so I wish to
>> get my money back please.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>