Subject: Re: Installation request - SO# 600951591 - KZ-27609-AUH
From: Ashley Fernandes <[email-masked]>
To: Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>
Cc: customer care <[email-masked]>, Naveen <[email-masked]>, Adarsh <[email-masked]>
Date: Sun, 16 Aug 2020 11:56:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Good Morning!

Please be informed that the installation team was at the customer's
location today morning (16th August) for the installation however the
customer doesn't have the item yet. The system is wrongly updated as
delivered. The installation will now be rescheduled for later this week or
early next week. Kindly inform the same to the customer. Also, the customer
needs an update regarding the delivery, kindly liaise with the warehouse
team to prioritize the delivery.

Thanks and Regards,

*Ashley Fernandes *

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Sat, Aug 15, 2020 at 10:11 AM Ashley Fernandes <[email-masked]>
wrote:

> Dear Radwa,
>
> Good Morning!
>
> Please be informed that the installation would be scheduled either *tomorrow,
> 16th August or Monday, 17th August*. Please inform the customer that
> there is a separate specialized team for the installation.
>
> Thanks and Regards,
>
>
> *Ashley Fernandes *
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
> [email-masked]
>
> *A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Fri, Aug 14, 2020 at 12:16 PM <[email-masked]> wrote:
>
>> Hi Ashley,
>>
>> Please contact the vendor and advise how soon can they schedule
>> installation for the SKU above.
>>
>> Customer has refused delivery as she was incorrectly advised by the
>> driver that we do not arrange installation when she has paid 262.50 AED for
>> the installation.
>>
>> Kindly treat this as an urgent matter as she is extremely upset.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>