Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Muhammad Habib <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 11:04:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Edwin,
FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not reserved
in LFS.

On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]> wrote:

> Hi Muhammad,
>
>          Could you please mention the sample items found on LFS for this
> order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for this
> order *600946688 * in LFS.
>
>
> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS
>
>
>
> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <[email-masked]>
> wrote:
>
>> Dear Mary,
>> Order completely picked, packed and deleted from loading as it contained
>> only sample items.
>> Please create a new SO for the same
>>
>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> One more order for Pampers -  600946688.
>>>
>>> Please deliver asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <[email-masked]>
>>> wrote:
>>>
>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>> <[email-masked]>
>>>>
>>>> Thanks!
>>>>
>>>> Regards,
>>>> Reimil
>>>>
>>>>
>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hyacinth,
>>>>> 600947580_2
>>>>> Order completely picked, packed and loaded with Road rider.
>>>>> @Naib Khan <[email-masked]> FYA
>>>>>
>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi  Syed,
>>>>>>
>>>>>> In addition to the above-mentioned order, so  600947580_2  needs to
>>>>>> be delivered ASAP too.
>>>>>>
>>>>>>
>>>>>> Please assist.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:
>>>>>>
>>>>>>> Hello Edwin,
>>>>>>>
>>>>>>> 600947574_3
>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Michaela,
>>>>>>>>
>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers,
>>>>>>>> Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>
>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> looping
>>>>>>>>>
>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>>
>>>>>>>>> Good morning...
>>>>>>>>>
>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>
>>>>>>>>> Please advise us what needs to be communicated to the customers as
>>>>>>>>> they are waiting for their orders. May we know the time frame? Will the
>>>>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>>>>> offer.
>>>>>>>>>
>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Erica,
>>>>>>>>>>
>>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>>
>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>> shipment they have with us.
>>>>>>>>>>
>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>
>>>>>>>>>> Pampers have not been committed but the driver asked the customer
>>>>>>>>>> to pay 98 so the customer refused to take the other item. In this case, do
>>>>>>>>>> we have to place a new order or outbound team will dispatch it under the
>>>>>>>>>> same SO?
>>>>>>>>>>
>>>>>>>>>> If we are going to place a new order, there is a huge discrepancy
>>>>>>>>>> in the price.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Regards,
>>>>>>>> Edwin Thomas
>>>>>>>> Netsuite Developer
>>>>>>>>
>>>>>>>> --
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>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
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>>>>>> To view this discussion on the web visit
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>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>

-- 

Thanks & regards,