Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Edwin Thomas <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 10:42:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

One more order for Pampers -  600946688.

Please deliver asap.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <[email-masked]>
wrote:

> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
> <[email-masked]>
>
> Thanks!
>
> Regards,
> Reimil
>
>
> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
> wrote:
>
>> Hi Hyacinth,
>> 600947580_2
>> Order completely picked, packed and loaded with Road rider.
>> @Naib Khan <[email-masked]> FYA
>>
>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi  Syed,
>>>
>>> In addition to the above-mentioned order, so  600947580_2  needs to be
>>> delivered ASAP too.
>>>
>>>
>>> Please assist.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Edwin,
>>>>
>>>> 600947574_3
>>>> Order completely picked/packed. Release for loading
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]> wrote:
>>>>
>>>>> Hi Michaela,
>>>>>
>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers, Size
>>>>> 1, Newborn, 2-5 kg, Valu)
>>>>>
>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> looping
>>>>>>
>>>>>> @Edwin Thomas <[email-masked]>
>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Good morning...
>>>>>>
>>>>>> Just a kind reminder on this issue.
>>>>>>
>>>>>> Please advise us what needs to be communicated to the customers as
>>>>>> they are waiting for their orders. May we know the time frame? Will the
>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>> offer.
>>>>>>
>>>>>> Please advise us ASAP.  Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Erica,
>>>>>>>
>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>
>>>>>>> Does it mean we (cc team) don't have to place a new order anymore?
>>>>>>> Some have been committed others were not. To top it off, majority of which
>>>>>>> are COD orders. Some customers already paid the full amount even if the
>>>>>>> item was not included but others refused to pay and return the other
>>>>>>> shipment they have with us.
>>>>>>>
>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>
>>>>>>> Pampers have not been committed but the driver asked the customer to
>>>>>>> pay 98 so the customer refused to take the other item. In this case, do we
>>>>>>> have to place a new order or outbound team will dispatch it under the same
>>>>>>> SO?
>>>>>>>
>>>>>>> If we are going to place a new order, there is a huge discrepancy in
>>>>>>> the price.
>>>>>>>
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>> --
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>>>>> .
>>>>>
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>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>