Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Mary Anne Agapito <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Naib Khan <[email-masked]>, Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 16 Aug 2020 10:18:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Priyanka,

Items inside are really different as both customers' orders got mixed up.

I just spoke with Wasim whose order number is  600950972 and again he
confirmed, the order number outside the box was not his. He incorrectly
received 600947907_2.

Please collect the 2 orders from both customers and swap it.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
wrote:

> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>
> Hi Rukshana,
>
> Any update on this case?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Rukhsana,
>>
>> My colleague spoke with Wasim whose order number was under 600950972 and
>> confirmed outside the box the order # was 600947907_2. He knew it was not
>> his order and he was the one who gave that order number to us.
>>
>> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are
>> unable to confirm.
>>
>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
>> please assist.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>>>
>>> Hi Team,
>>>
>>> The 2 subject orders got mixed up.
>>>
>>> The below customer got the order intended for 600947907_2
>>>
>>> SHIP TO
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Wasim
>>> Shaikh
>>> Tourist Club Area
>>> Near Electra park
>>> Black horse saloon building no 12, /1504
>>> Abu Dhabi
>>> United Arab Emirates Map
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>> SHIP AREA
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Tourist
>>> Club Area
>>> SHIP PHONE
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>> +971568314156
>>>
>>>
>>> And 600947907_2 received the other one
>>>
>>>
>>> Shipping Address
>>> SHIP TO
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>maheen
>>> khan
>>> Al Markaziyah
>>> Hamdan street - behind crowne plaza hotel
>>> 27(chowking rest buildg) appt # 502
>>> Abu Dhabi
>>> United Arab Emirates Map
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>> SHIP AREA
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>Al
>>> Markaziyah
>>> SHIP PHONE
>>> <#m_-9192769711558852789_m_2213847538556669902_m_7632809117387947548_NOP>
>>> +971529217526
>>>
>>> The house help of Maheen Khan, already threw the box as she didn't
>>> notice it was the wrong item.
>>>
>>> Please collect the orders from 2 respective customers and deliver it
>>> accordingly.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> Dear Team ,
>>>
>>> I just confirmed with both customers and the delivery boy and come to
>>> the conclusion as both items are delivered  accordingly the order
>>> numbers.But the products inside the boxes are different.
>>>
>>> Thank you
>>> --
>>> *Priyata Rai*
>>> Operations Cum Sales Coordinator
>>> + 971 565268297
>>>
>> Dear Team,
>
> Greeting of the day.
>
>  The both items are delivered accordingly the order numbers, but product
> inside the boxes are different so which kind of update you want.there is
> need to collect the orders from the both the customers? if yes then please
> update me.
> --
> *Priyanka Jadhav*
> Operations Cum Sales Coordinator
> + 971 565268107
>