Subject: Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Jeno Serenio <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 16 Aug 2020 10:05:26 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

This was not replacement, this is a repaired item.

Regards,

On Sun, Aug 16, 2020 at 9:57 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Please update on this case
>
> New CRA CRA_AR_RE14223 is crated as old cra is closed due to incorrect
> updates as cancelled on sheet
>
> The first time customer ordered was broken and replacement was reshipped
>
> The customer received the replacement as damaged - Broken. the box was
> not sealed
>
> Regards,
> Alina
>
>
>
>
>
> On Wed, Jul 29, 2020 at 8:23 AM Jeno Serenio <[email-masked]> wrote:
>
>> Dear Den Mark,
>>
>>
>>
>> Good Morning,
>>
>>
>>
>> Hope all is well.
>>
>>
>>
>> Could you confirm if your received the babycook?
>>
>>
>>
>> I gave it to your driver yesterday.
>>
>>
>>
>> We look forward to hear from you.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>> *From:* Jeno Serenio
>> *Sent:* Tuesday, July 28, 2020 12:06 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Priya Ramasamy <[email-masked]>
>> *Subject:* RE: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
>> White/Silver // Damaged
>>
>>
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> We have verified the babycook and found out that it is not broken.
>>
>>
>>
>> Kindly see video on the link for the verification we did.
>>
>> https://we.tl/t-peDAlv8uGx
>>
>>
>>
>> Thanks to share to your customer the video.
>>
>>
>>
>> The babycook is now ready for collection.
>>
>>
>>
>> Thanks to arrange with the same.
>>
>>
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 27, 2020 3:42 PM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Priya Ramasamy <[email-masked]>
>> *Subject:* Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
>> White/Silver // Damaged
>>
>>
>>
>> Dear Jeno,
>>
>>
>>
>> Noted .
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 27, 2020 at 3:29 PM Jeno Serenio <[email-masked]> wrote:
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> We just received the babycook today.
>>
>>
>>
>> We will update once we have done the verification.
>>
>>
>>
>> We hope this e-mail finds you well.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, July 27, 2020 3:20 PM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Priya Ramasamy <[email-masked]>
>> *Subject:* Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
>> White/Silver // Damaged
>>
>>
>>
>> Dear Jeno,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 22, 2020 at 3:16 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Jeno,
>>
>>
>>
>> Find the attached Sales Invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 22, 2020 at 2:43 PM Jeno Serenio <[email-masked]> wrote:
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon,
>>
>>
>>
>> Thank you for sharing this aftersales issue.
>>
>>
>>
>> Please send us the customer receipt copy.
>>
>>
>>
>> We look forward to hear from you.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 2:29 PM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
>> White/Silver // Damaged
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Reason of return: He received the item damaged - Broken.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>