Subject: Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo - White/Silver // Damaged
From: "Alina D'Souza" <[email-masked]>
To: Jeno Serenio <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 16 Aug 2020 09:57:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please update on this case

New CRA CRA_AR_RE14223 is crated as old cra is closed due to incorrect
updates as cancelled on sheet

The first time customer ordered was broken and replacement was reshipped

The customer received the replacement as damaged - Broken. the box was not
sealed

Regards,
Alina

On Wed, Jul 29, 2020 at 8:23 AM Jeno Serenio <[email-masked]> wrote:

> Dear Den Mark,
>
>
>
> Good Morning,
>
>
>
> Hope all is well.
>
>
>
> Could you confirm if your received the babycook?
>
>
>
> I gave it to your driver yesterday.
>
>
>
> We look forward to hear from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Jeno Serenio
> *Sent:* Tuesday, July 28, 2020 12:06 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Priya Ramasamy <[email-masked]>
> *Subject:* RE: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
> White/Silver // Damaged
>
>
>
> Dear Den Mark,
>
>
>
> Good afternoon.
>
>
>
> We have verified the babycook and found out that it is not broken.
>
>
>
> Kindly see video on the link for the verification we did.
>
> https://we.tl/t-peDAlv8uGx
>
>
>
> Thanks to share to your customer the video.
>
>
>
> The babycook is now ready for collection.
>
>
>
> Thanks to arrange with the same.
>
>
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 27, 2020 3:42 PM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Priya Ramasamy <[email-masked]>
> *Subject:* Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
> White/Silver // Damaged
>
>
>
> Dear Jeno,
>
>
>
> Noted .
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 27, 2020 at 3:29 PM Jeno Serenio <[email-masked]> wrote:
>
> Dear Den Mark,
>
>
>
> Good afternoon.
>
>
>
> We just received the babycook today.
>
>
>
> We will update once we have done the verification.
>
>
>
> We hope this e-mail finds you well.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 27, 2020 3:20 PM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Priya Ramasamy <[email-masked]>
> *Subject:* Re: Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
> White/Silver // Damaged
>
>
>
> Dear Jeno,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 22, 2020 at 3:16 PM Denmark A <[email-masked]> wrote:
>
> Dear Jeno,
>
>
>
> Find the attached Sales Invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 22, 2020 at 2:43 PM Jeno Serenio <[email-masked]> wrote:
>
> Dear Den Mark,
>
>
>
> Good afternoon,
>
>
>
> Thank you for sharing this aftersales issue.
>
>
>
> Please send us the customer receipt copy.
>
>
>
> We look forward to hear from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 2:29 PM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order # 600923419 // MD-912738 // Beaba - Babycook Duo -
> White/Silver // Damaged
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Reason of return: He received the item damaged - Broken.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>