Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Hyacinth Joyce <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Michaela Manibo <[email-masked]>, Mary Anne Agapito <[email-masked]>, Reimil Alejandro <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 16 Aug 2020 09:57:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi  Syed,

In addition to the above-mentioned order, so  600947580_2  needs to be
delivered ASAP too.

Please assist.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:

> Hello Edwin,
>
> 600947574_3
> Order completely picked/packed. Release for loading
>
> Best Regards,
>
>
> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]> wrote:
>
>> Hi Michaela,
>>
>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers, Size 1,
>> Newborn, 2-5 kg, Valu)
>>
>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> looping
>>>
>>> @Edwin Thomas <[email-masked]>
>>> @Reimil Alejandro <[email-masked]>
>>>
>>> Hi All,
>>>
>>> Good morning...
>>>
>>> Just a kind reminder on this issue.
>>>
>>> Please advise us what needs to be communicated to the customers as they
>>> are waiting for their orders. May we know the time frame? Will the
>>> committed items still be delivered despite not being pushed to LFS? If we
>>> place a new order, the price is different.  Customers want the discounted
>>> offer.
>>>
>>> Please advise us ASAP.  Thank you.
>>>
>>>
>>>
>>>
>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Erica,
>>>>
>>>> As per conversation in slack yesterday, all orders that were
>>>> placed during the promotion will still be dispatched but if the customer
>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>
>>>> Does it mean we (cc team) don't have to place a new order anymore? Some
>>>> have been committed others were not. To top it off, majority of which are
>>>> COD orders. Some customers already paid the full amount even if the item
>>>> was not included but others refused to pay and return the other shipment
>>>> they have with us.
>>>>
>>>> For instance, the order number below, 600947574_2
>>>>
>>>> Pampers have not been committed but the driver asked the customer to
>>>> pay 98 so the customer refused to take the other item. In this case, do we
>>>> have to place a new order or outbound team will dispatch it under the same
>>>> SO?
>>>>
>>>> If we are going to place a new order, there is a huge discrepancy in
>>>> the price.
>>>>
>>>>
>>>> Please advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>> --
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>>
>