Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Rukhsana Zafar <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Naib Khan <[email-masked]>, Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 16 Aug 2020 09:51:21 +0400
List-Id: <ccteam.mumzworld.com>

On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:

> Hi Rukshana, 
> 
> Any update on this case? 
> 
> Thank you
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]> wrote: 
> Hi Rukhsana, 
> 
> My colleague spoke with Wasim whose order number was under 600950972 and confirmed outside the box the order # was 600947907_2. He knew it was not his order and he was the one who gave that order number to us. 
> 
> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are unable to confirm.  
> 
> @Naib Khan @Eugene Mugisa  - please assist. 
> 
> Thank you 
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote: 
> Hi Team, 
> 
> The 2 subject orders got mixed up. 
> 
> The below customer got the order intended for 600947907_2 
> 
> SHIP TOWasim Shaikh
> Tourist Club Area
> Near Electra park
> Black horse saloon building no 12, /1504
> Abu Dhabi
> United Arab Emirates Map 
> 
> SHIP AREATourist Club Area 
> 
> SHIP PHONE+971568314156 
> 
> And 600947907_2 received the other one 
> 
> Shipping Address 
> 
> SHIP TOmaheen khan
> Al Markaziyah
> Hamdan street - behind crowne plaza hotel
> 27(chowking rest buildg) appt # 502
> Abu Dhabi
> United Arab Emirates Map 
> 
> SHIP AREAAl Markaziyah 
> 
> SHIP PHONE+971529217526 
> 
> The house help of Maheen Khan, already threw the box as she didn't notice it was the wrong item. 
> 
> Please collect the orders from 2 respective customers and deliver it accordingly. 
> 
> Thank you 
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> Dear Team , 
> 
> I just confirmed with both customers and the delivery boy and come to the conclusion as both items are delivered  accordingly the order numbers.But the products inside the boxes are different. 
> 
> Thank you
> 
> -- 
> Priyata Rai
> Operations Cum Sales Coordinator
> + 971 565268297

Dear Team, 

Greeting of the day. 

 The both items are delivered accordingly the order numbers, but product
inside the boxes are different so which kind of update you want.there is
need to collect the orders from the both the customers? if yes then
please update me.

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
------
[1] http://www.mumzworld.com/