Subject: Re: Please Collect TODAY - Order No. 600929778 / CRA_AR_RE13770
From: Abdelmohsen basha <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sun, 16 Aug 2020 09:26:36 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]>  Please send the latest status of this
item.

On Sun, 16 Aug 2020 at 08:06, Shady Elgendy <[email-masked]> wrote:

> @Abdelmohsen basha <[email-masked]> What is the update here?
> ᐧ
>
> On Thu, Aug 13, 2020 at 11:10 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Shady,
>>
>> Item already sent to Vendor, will update about the status by the end of
>> day.
>>
>> Thanks
>>
>> On Thu, 13 Aug 2020 at 11:00, Shady Elgendy <[email-masked]> wrote:
>>
>>> Need ETA to close this case
>>>
>>> Thanks
>>> ᐧ
>>>
>>> On Wed, Aug 12, 2020 at 1:02 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Noted with thanks.
>>>>
>>>> On Wed, 12 Aug 2020 at 12:39, Denmark A <[email-masked]> wrote:
>>>>
>>>>> Dear Abdelmohsen,
>>>>>
>>>>> Communication to the vendor done.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Aug 12, 2020 at 12:29 PM Abdelmohsen basha <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Michael,
>>>>>>
>>>>>> Please start communicating with the vendor and try to arrange handing
>>>>>> the item to cendor ASAP.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Wed, 12 Aug 2020, 12:22 pm Michael Rolle, <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Shady,
>>>>>>>
>>>>>>> Item was received today 08/12/2020  subject to return to the vendor
>>>>>>> due to the wrong item sent by the vendor.
>>>>>>>
>>>>>>> If it is urgent we can receive the CRA in Damage Location - and
>>>>>>> Communicate with the vendor to replace the item and once the vendor
>>>>>>> replaced we can adjust in our inventory.
>>>>>>>
>>>>>>> @Abdelmohsen basha <[email-masked]>  please advise to proceed.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Michael R.
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 12:10 PM Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Abdelmohsen basha <[email-masked]> Please close today
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Wed, Aug 12, 2020 at 11:28 AM Naib Khan <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Shady,
>>>>>>>>>
>>>>>>>>> Item collected will be handed over to retrun team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 12 Aug 2020 at 11:23, Shajahan Kamal Batcha <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Its collected and handover to the warehouse.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Shajahan K*
>>>>>>>>>>
>>>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    P.O. Box : 80266
>>>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>>>
>>>>>>>>>>    Email : [email-masked]
>>>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>>>
>>>>>>>>>> This email including its attachments are confidential and
>>>>>>>>>> intended solely for the use of the individual or entity to whom they are
>>>>>>>>>> addressed. If you have received this email in error, please delete it from
>>>>>>>>>> your system and notify the sender immediately. If you are not the intended
>>>>>>>>>> recipient you are notified that disclosing, copying or distributing the
>>>>>>>>>> content of this information is strictly prohibited.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Wednesday, August 12, 2020 10:55 AM
>>>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>>> Mugisa <[email-masked]>; customer care <
>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>>>> CRA_AR_RE13770
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Shajahan Kamal Batcha <[email-masked]> Is this done?
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Aug 11, 2020 at 3:29 PM Shajahan Kamal Batcha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Shady,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The driver will be collect before 05:00 Pm.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Shajahan K*
>>>>>>>>>>
>>>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    P.O. Box : 80266
>>>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>>>
>>>>>>>>>>    Email : [email-masked]
>>>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>>>
>>>>>>>>>> This email including its attachments are confidential and
>>>>>>>>>> intended solely for the use of the individual or entity to whom they are
>>>>>>>>>> addressed. If you have received this email in error, please delete it from
>>>>>>>>>> your system and notify the sender immediately. If you are not the intended
>>>>>>>>>> recipient you are notified that disclosing, copying or distributing the
>>>>>>>>>> content of this information is strictly prohibited.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Tuesday, August 11, 2020 3:16 PM
>>>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>>> Mugisa <[email-masked]>; customer care <
>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>>>> CRA_AR_RE13770
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Shajahan .. What is the update here?
>>>>>>>>>> Is this closed?
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Aug 10, 2020 at 3:47 PM Shajahan Kamal Batcha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer informed to collect the order at reception tomorrow.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Shajahan K*
>>>>>>>>>>
>>>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    P.O. Box : 80266
>>>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>>>
>>>>>>>>>>    Email : [email-masked]
>>>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>>>
>>>>>>>>>> This email including its attachments are confidential and
>>>>>>>>>> intended solely for the use of the individual or entity to whom they are
>>>>>>>>>> addressed. If you have received this email in error, please delete it from
>>>>>>>>>> your system and notify the sender immediately. If you are not the intended
>>>>>>>>>> recipient you are notified that disclosing, copying or distributing the
>>>>>>>>>> content of this information is strictly prohibited.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Monday, August 10, 2020 3:41 PM
>>>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>>> Mugisa <[email-masked]>; customer care <
>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>>>> CRA_AR_RE13770
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Is this order collected or not yet?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Aug 10, 2020 at 8:59 AM Shajahan Kamal Batcha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Naib,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Let me inform to the courier jabbar..
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Shajahan K*
>>>>>>>>>>
>>>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    P.O. Box : 80266
>>>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>>>
>>>>>>>>>>    Email : [email-masked]
>>>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>>>
>>>>>>>>>> This email including its attachments are confidential and
>>>>>>>>>> intended solely for the use of the individual or entity to whom they are
>>>>>>>>>> addressed. If you have received this email in error, please delete it from
>>>>>>>>>> your system and notify the sender immediately. If you are not the intended
>>>>>>>>>> recipient you are notified that disclosing, copying or distributing the
>>>>>>>>>> content of this information is strictly prohibited.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Naib Khan [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Monday, August 10, 2020 8:51 AM
>>>>>>>>>> *To:* Shady Elgendy <[email-masked]>; Shajahan Kamal Batcha
>>>>>>>>>> <[email-masked]>
>>>>>>>>>> *Cc:* Hyacinth Joyce <[email-masked]>; lastmile <
>>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>>>> CRA_AR_RE13770
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Shajahan Kamal Batcha <[email-masked]>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please assist the collection arranged with Jabbar.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>>
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 10 Aug 2020 at 08:30, Shady Elgendy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> @Naib Khan <[email-masked]> What is the update here/
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> @Naib Khan <[email-masked]> Please confirm once pickedup
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 9, 2020 at 11:10 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer called to follow up about collection and is
>>>>>>>>>> very upset about the delay.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The item is not yet collected and she raised the request in July.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please assist to collect the item Today. The customer informed
>>>>>>>>>> that she is available from 8PM onwards.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>>
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>> Groups "Returns.fc" group.
>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email-masked].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAO2cv4FBCqfpdOwPZ1bvnM%2Bo1StUgZ8JjbMLej5zg5Q-HqR%2BGA%40mail.gmail.com
>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAO2cv4FBCqfpdOwPZ1bvnM%2Bo1StUgZ8JjbMLej5zg5Q-HqR%2BGA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Best Regards,*
>>>>>>>
>>>>>>> *Michael C. Rolle*
>>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Returns.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFfY7XtYWKgUzgogktjC4hvbh5753NCzYydfqU_GxctunesGxQ%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFfY7XtYWKgUzgogktjC4hvbh5753NCzYydfqU_GxctunesGxQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>