Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: Abdelmohsen basha <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Michael Rolle <[email-masked]>, Husain <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 16 Aug 2020 09:16:14 +0400
List-Id: <ccteam.mumzworld.com>

@Returns.fc <[email-masked]>  Why is this not refunded yet? we
already have the CN

On Sat, 15 Aug 2020 at 18:16, Michaela Manibo <[email-masked]>
wrote:

> Dear Team,
>
> Customer is following up on the refund., Please advise as the CRA needs to
> be updated.
>
> Thank you
>
>
>
> On Tue, Aug 4, 2020 at 9:21 AM Michael Rolle <[email-masked]>
> wrote:
>
>> Dear Husain,
>>
>> Find the attached VRA for your reference.
>>
>> Regards,
>>
>> Michael R.
>> ᐧ
>>
>> On Tue, Aug 4, 2020 at 8:54 AM <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly share VRA document.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *From:* Yaseen Shaqra <[email-masked]>
>>> *Sent:* Monday, August 3, 2020 6:11 PM
>>> *To:* Michael Rolle <[email-masked]>
>>> *Cc:* Husain <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <
>>> [email-masked]>; Denmark A <[email-masked]>
>>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>> Desk 4-in-1 // Not working properly
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please note that the customer asked to refund the amount of the damaged
>>> product
>>>
>>>
>>>
>>> On Mon, Aug 3, 2020 at 2:08 PM Michael Rolle <
>>> [email-masked]> wrote:
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Please acknowledge if you received the item and let us know the update
>>> from your end.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Michael R.
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> As per customer:
>>>
>>>
>>>
>>> The problem with one of them is that the sound is not clear and I put in
>>> a new battery.
>>>
>>>
>>>
>>> Please accept the item and evaluate it further.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked]> wrote:
>>>
>>> @customer care <[email-masked]> @Alina D'Souza
>>> <[email-masked]> Please update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> This was communicated previously as well, we need the complete issue
>>> details and supporting pictures.
>>>
>>>
>>>
>>> Please provide complete details, in order to get the item collected for
>>> inspection.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 15, 2020 10:47 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>> Desk 4-in-1 // Not working properly
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Item already with us.
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> Please every time we process a collection, ask
>>> customer a small video and specific issue.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please elaborate the issue.
>>>
>>> Also as discussed previously, please share images/videos so our team can
>>> expedite the process.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 15, 2020 8:27 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>> Desk 4-in-1 // Not working properly
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation and assessment.
>>>
>>>
>>>
>>> Reason of return:  item is not working properly
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>> --
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsCwRo0F%3D1Y0hDRAteYT-vH-Rf2cF4ZNcNU1AVXo%2BaCrQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Best Regards,*
>>>
>>>
>>>
>>> *Michael C. Rolle*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Best Regards,*
>>
>> *Michael C. Rolle*
>>
>