Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Shady Elgendy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>, Mark Anthony <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 16 Aug 2020 07:43:25 +0400
List-Id: <ccteam.mumzworld.com>

@Abdelmohsen basha <[email-masked]> What is the update here?
ᐧ

On Wed, Aug 12, 2020 at 12:06 PM Shady Elgendy <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]>
> ᐧ
>
> On Wed, Aug 12, 2020 at 11:59 AM Alina D'Souza <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> Please update cra CRA_AR_RE13328 pending since a long time
>>
>> the previous is closed
>> To Void - Item Lost for Road Rider Courier
>>
>> Kindly confirm since june case
>>
>> Regards,
>> Alina
>>
>>
>> On Wed, Aug 12, 2020 at 11:49 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi All,
>>>
>>> Please update us up, the customer is following up
>>>
>>> On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>> DOP : 2020-05-13  Delivery
>>>>
>>>> 2-Jun-2020
>>>>
>>>> Reason: Item is not brand new. Issue is that the pieces are not
>>>> compatible and they are loose.
>>>> Customers have been escalating this since June the 2nd and the item
>>>> needed to be refunded ASAP.
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Mark,
>>>>>
>>>>> I personally check the item and no damage is indicated by sight, may
>>>>> be some kind of technical damage, I prefer you evaluate this by yourself.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for your email.
>>>>>>
>>>>>> As I have mentioned to you previously, pls provide the specific
>>>>>> damage and date of purchase. We cannot just accept the item without an idea
>>>>>> regarding on the damage of the item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> www.toytriangle.com
>>>>>>
>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>> <https://www.youtube.com/ttcmena>
>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>    <https://twitter.com/toytriangle>
>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>
>>>>>> *Mark Aclan*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *M*: +971 56 919 8799
>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>
>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>
>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>>>>> *To:* Mark Anthony <[email-masked]>
>>>>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>> [email-masked]>; [email-masked];
>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes -
>>>>>> Rosy Cozy Coupe // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Mark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Mark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please accept and evaluate the item further.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denamrk,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Were you able to tell us what’s the specific damage?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> www.toytriangle.com
>>>>>>
>>>>>> <https://www.facebook.com/ToyTriangle/>
>>>>>> <https://www.instagram.com/toytriangle/>
>>>>>> <https://www.youtube.com/ttcmena>
>>>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>>>    <https://twitter.com/toytriangle>
>>>>>> <https://www.snapchat.com/add/toytriangle>
>>>>>>
>>>>>> *Mark Aclan*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *M*: +971 56 919 8799
>>>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>>>
>>>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>>>
>>>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>>>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>>>> [email-masked]>; [email-masked];
>>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>>> Furqan <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>>>>> Cozy Coupe // DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Customer comment : DAMAGED
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
>

--