Subject: Re: Urgent Cases
From: Shady Elgendy <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Pavankumar A <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sun, 16 Aug 2020 07:42:31 +0400
List-Id: <ccteam.mumzworld.com>

@Vipul Arora <[email-masked]> @Zubair Wahid <[email-masked]> Is
this done?
ᐧ

On Thu, Aug 13, 2020 at 4:03 PM Yaseen Shaqra <[email-masked]>
wrote:

> @Zubair Wahid <[email-masked]> Please check and confirm so we can
> proceed with the CRA for the order below
>
> 100142271_2 ASTA-HG205
> ASK-8702480
> HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
> items  1144845
>
>
> On Thu, Aug 13, 2020 at 3:50 PM Vipul Arora <[email-masked]> wrote:
>
>> +Pavankumar A <[email-masked]> : Please inform 3pl about the
>> same and need to put liability on them.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> : once confirmed by
>> Pavan create CRA
>> ᐧ
>>
>> On Wed, 12 Aug 2020 at 16:13, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> @Zubair Wahid <[email-masked]> Please check and confirm so we can
>>> proceed with the CRA for the order below
>>>
>>> 100142271_2 ASTA-HG205
>>> ASK-8702480
>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>> damaged items  1144845
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 7:14 PM Vipul Arora <[email-masked]> wrote:
>>>
>>>> @Sagar Khawani <[email-masked]> : Please confirm on the refund
>>>> status.
>>>>
>>>> On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Please find the below.
>>>>>
>>>>> Order Number CRA
>>>>> 100145915_2 CRAKTM9861
>>>>> 100156825_2  CRAKTM9862
>>>>> 100148896_1 CRAKTM9863
>>>>> 100163244_1  CRAKTM9864
>>>>> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
>>>>> coordinate with the courier on this as this was damaged by the courier.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>>> Value  Zubair Comment  Incident #
>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA
>>>>>> (Lost on tamer) 1233100
>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>> GT-CH02525
>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost
>>>>>> on tamer) 1125544
>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>>>>>> for CRA (lost on tamer) 1184778
>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>   KSA-IA-11507089
>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>>>>>> for CRA (lost on Tamer) 1233118
>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>> KSA-AHG-54750302-3-6M
>>>>>> KSA-AHG-55072200-3-6M
>>>>>> KSA-AHG-54263900-3-6M
>>>>>> KSA-AHG-53938105-6-7Y
>>>>>> KSA-AHG-53938105-8-9Y
>>>>>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer)
>>>>>> 1233149
>>>>>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to
>>>>>> tamer) 1125544
>>>>>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the
>>>>>> courier (proceed to CRA)  1144845
>>>>>> ASK-8702480
>>>>>> HGT-700697251982
>>>>>>
>>>>>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>>>>>> hussain can create the CRA at the soonest
>>>>>>>
>>>>>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please update us up
>>>>>>>>
>>>>>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases
>>>>>>>>> first in the morning and update so we refund to the customer.
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once
>>>>>>>>> confirmed by Zubair please refund to the customer
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>>>>>> items  1233100
>>>>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>>>>> GT-CH02525
>>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17
>>>>>>>>> AED Please create CRA for the Items needs a refund 1184778
>>>>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>>>>   KSA-IA-11507089
>>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9
>>>>>>>>> AED Please create CRA for the Items needs a refund 1233118
>>>>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund
>>>>>>>>> for the damaged items  1144845
>>>>>>>>> ASK-8702480
>>>>>>>>> HGT-700697251982
>>>>>>>>>
>>>>>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Vipul,
>>>>>>>>>>
>>>>>>>>>> Please find the details required below
>>>>>>>>>>
>>>>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>>>>> 100145915_2
>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from
>>>>>>>>>> Shipa, the customer wants a refund for the missing items  1233100
>>>>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a
>>>>>>>>>> refund 1233118
>>>>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>>>>> 100152219_2 ASTA-HG205
>>>>>>>>>> ASK-8702480
>>>>>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for
>>>>>>>>>> the damaged items  1144845
>>>>>>>>>>
>>>>>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Yaseen,
>>>>>>>>>>>
>>>>>>>>>>> As discussed on call I see most of the tickets are closed,
>>>>>>>>>>> please share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Vipul
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and
>>>>>>>>>>>>> close these cases today it self. Some of these are pending since April. I
>>>>>>>>>>>>> want commitment from all of you to close these cases today.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Any approval required from me?
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>
>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain
>>>>>>>>>>>>> Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update us at the soonest, the customer is following up
>>>>>>>>>>>>> n the refund
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please check the and confirm the items that needs a refund
>>>>>>>>>>>>> below, we have placed a new order for the available items 600930357
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Order Number*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Items needs refund*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Missing items Reordered *
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Items Value *
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Comment *
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100145915_2
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>>>>> GT-CH02525
>>>>>>>>>>>>>
>>>>>>>>>>>>> 203.73 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> TC-TT423228
>>>>>>>>>>>>> GT-CH79467-31
>>>>>>>>>>>>>
>>>>>>>>>>>>> 1,196.62 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> The order is showing cancelled from Shipa, the customer wants
>>>>>>>>>>>>> a refund for the missing items
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100152219_4
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>>>>>
>>>>>>>>>>>>> 54.93 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100156825_2
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>>>
>>>>>>>>>>>>> 590 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>>>>
>>>>>>>>>>>>> 355.17 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100148896_1
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>>>
>>>>>>>>>>>>> 522.01 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>>
>>>>>>>>>>>>> 110.9 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100163244_1
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>>
>>>>>>>>>>>>> 59 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> Wrong color received
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Yaseen
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please create a new order for mentioned items including the
>>>>>>>>>>>>> wrong color item. We will dispatch them together.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update us up on the cases
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>>>> TC-TT42257885
>>>>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue
>>>>>>>>>>>>> and she received pink
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> TC-Y3173
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer has another issue now. For order # 100156825_2
>>>>>>>>>>>>> . She received part of the items, below items are missing:
>>>>>>>>>>>>>
>>>>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather
>>>>>>>>>>>>> than 168)
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Alaa
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> as discussed yesterday about dispatching the shipments, until
>>>>>>>>>>>>> not there are no records on the shipments
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer needs an answer today
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly check and advise
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Yes Asad
>>>>>>>>>>>>>
>>>>>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Has this case been addressed?
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>
>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>,
>>>>>>>>>>>>> Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>>>
>>>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>>>>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Asad
>>>>>>>>>>>>>
>>>>>>>>>>>>> We need your support here
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer is ordering frequently from us and her lifetime
>>>>>>>>>>>>> sales since April until today is 17,841.59 AED
>>>>>>>>>>>>>
>>>>>>>>>>>>> She is facing several issues with all the orders that she
>>>>>>>>>>>>> placed, and her due date is next week
>>>>>>>>>>>>>
>>>>>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480
>>>>>>>>>>>>> – (31.50AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml
>>>>>>>>>>>>> HGT-700697251982 – (31.50AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to
>>>>>>>>>>>>> Shipa but until today it is not shipped
>>>>>>>>>>>>>
>>>>>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>>>>>> (23AED)
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>>
>>>>>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Mohammed*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Mohammed*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

--