Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Aug 2020 23:59:37 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Good day.

Final reminder.

Please provide us with the claim notification form, in order to take this case forward.

Once the deadline is crossed on 17/08/2020. A claim is no longer possible.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >> >> Sent: Tue, 04 Aug 2020 13:05:04 UTC+03:00 >> >>
Hello,  >>@Naib Khan  Can we please action this as we still need to refund the cst  >> >>Thank you  >>Virus-free. www.avast.com >>
On Tue, Jul 28, 2020 at 5:32 PM <[email-masked]> wrote: >>Hi Naib / Ronald,
 >>
Good day.
 >>
Please accept our sincere apologies for the inconvenience caused by the subject incident.
 >>
Upon detecting the loss of visibility on the subject shipment, an internal inquiry was conducted into this matter. Extensive searches were carried out by our personnel at all relevant locations & all transit hubs that, the shipment could have passed. 
 >> 
Regrettably as of this date, we have not been able to locate this shipment.  
 >> 
In closing, I reiterate my apologies once again for this issue and for the inconvenience caused to MUMZWORLD & the client. >>
 >> 
Please fill the attached claim notification form, as it will be required in order to take this case forward & obtain approval to proceed with the claim.
 >>
Should you require any further assistance, please contact me directly. Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >> >> Sent: 07/27/2020 09:46 >> >>
Hi Naib,
  >>
Good day.
  >>
Further investigation is required on this case. We are yet to receive a conclusion.
  >>
Please hold for the next update on : 28/07/2020 at 16:00 hours.
  >>
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Jestin FrancoKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
 >>
  >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >> >> Sent: 07/23/2020 18:42 >> >>
Hi Naib,
  >>
Good day.
  >>
Further investigation is required on this case. We are yet to receive a conclusion.
  >>
Please hold for the next update on : 27/07/2020 at 16:00 hours.
  >>
Should you require any further assistance, please contact me directly. Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
 >>
  >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >> >> Sent: 07/21/2020 14:28 >> >>
Hi Naib,
  >>
Good day.
  >>
No significant updates yet, as the investigation is still on going. I am following up with our destination team closely & pushing them to expedite.
  >>
Please hold for the next update, before or latest by 23/07/2020 at 15:00 hours.
  >>
Should you require any further assistance, please contact me directly.  >>Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
 >>
  >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >> >> Sent: 07/20/2020 13:32 >> >>
Hi Naib,
Thank you for your email and please accept my apologies for the inconvenience caused to you and consignee.
We have requested our security team to investigate the same.
Please hold for further update from Khalid by 21/07 before eod.
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Pooja KanojiaKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
 >>
  >>
 >> >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: 200276132 AWB: 4891318924 Lost Order >> Sent: Mon, 20 Jul 2020 10:25:06 UTC+04:00 >> >>
DHL, >>Please assist why the order still pending status ( May-15-2020). >>Share your Feedback. >>@Ronald Gaviola@Eugene Mugisa please assist. >> >>[[:removedImage(image.png):]] >> >>Regards.Naib >>
  >>
 >>
  >>
 >>
  >>
 >>
  >>
 >>
  >>
 >>Virus-free. www.avast.com