Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Syed Yakoob <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Mary Anne Agapito <[email-masked]>, Reimil Alejandro <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 15 Aug 2020 17:23:05 +0400
List-Id: <ccteam.mumzworld.com>

Hello Edwin,

600947574_3
Order completely picked/packed. Release for loading

Best Regards,

On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]> wrote:

> Hi Michaela,
>
>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers, Size 1,
> Newborn, 2-5 kg, Valu)
>
> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> looping
>>
>> @Edwin Thomas <[email-masked]>
>> @Reimil Alejandro <[email-masked]>
>>
>> Hi All,
>>
>> Good morning...
>>
>> Just a kind reminder on this issue.
>>
>> Please advise us what needs to be communicated to the customers as they
>> are waiting for their orders. May we know the time frame? Will the
>> committed items still be delivered despite not being pushed to LFS? If we
>> place a new order, the price is different.  Customers want the discounted
>> offer.
>>
>> Please advise us ASAP.  Thank you.
>>
>>
>>
>>
>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Erica,
>>>
>>> As per conversation in slack yesterday, all orders that were
>>> placed during the promotion will still be dispatched but if the customer
>>> placed it after then the regular price of 31.50 will be applied, right?
>>>
>>> Does it mean we (cc team) don't have to place a new order anymore? Some
>>> have been committed others were not. To top it off, majority of which are
>>> COD orders. Some customers already paid the full amount even if the item
>>> was not included but others refused to pay and return the other shipment
>>> they have with us.
>>>
>>> For instance, the order number below, 600947574_2
>>>
>>> Pampers have not been committed but the driver asked the customer to pay
>>> 98 so the customer refused to take the other item. In this case, do we have
>>> to place a new order or outbound team will dispatch it under the same SO?
>>>
>>> If we are going to place a new order, there is a huge discrepancy in the
>>> price.
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>
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