Subject: Re: 600941492_2 Marked delivered but not received by the customer
From: Angeli Fontillas <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Michaela Manibo <[email-masked]>, Uae Lastmile <[email-masked]>, customer care <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 15 Aug 2020 16:29:44 +0400
List-Id: <ccteam.mumzworld.com>

Hello Rukhsana,

Customer called in saying that  your courier keeps on calling her and
insisting for the order to be delivered and she feels comfortable about it.

She does not need the items anymore and wants a refund.

Please return the shipment in the warehouse.

@Returns.fc <[email-masked]> / @Michael Rolle
<[email-masked]> - Please confirm once received and raide CRA
to request for a refund.

Thank  you.

On Wed, 12 Aug 2020 at 19:50, Rukhsana Zafar <[email-masked]>
wrote:

> On 12-08-2020 07:32 PM, Angeli Fontillas wrote:
>
> Hello Team,
>
> Customer called in again to ff up.
>
> She can no longer wait and requested a refund.
>
> Please check and return the shipment to our warehouse to request a refund.
>
> Thank you.
>
> On Tue, 11 Aug 2020 at 11:10, Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 11-08-2020 10:59 AM, Angeli Fontillas wrote:
>>
>> Hello Rukhsana,
>>
>> May we have POD on this please?
>>
>> Customer called in again and said that she still did not receive the 2nd
>> package.
>>
>>
>> Thank you.
>>
>>
>> On Sat, 8 Aug 2020 at 13:18, Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 2020-08-08 01:59, Hyacinth Joyce wrote:
>>>
>>> Hi Rukshana,
>>>
>>> The customer called again to follow up.
>>>
>>> Please ensure Today delivery without fail.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>> On Sat, 8 Aug 2020 at 10:55, Rukhsana Zafar <[email-masked]>
>>> wrote:
>>>
>>>> On 2020-08-07 06:20, Michaela Manibo wrote:
>>>>
>>>> Team,
>>>>
>>>> Please check this order ASAp as it was never delivered. Please ensure
>>>> delivery ASAP.
>>>>
>>>> ZONE/SORT CODE
>>>> <#m_-7311674618054159866_m_3486071821897432015_m_-8213549607784537047_m_8710416058309367664_NOP>DXB
>>>> 10
>>>> TRACKING #
>>>> <#m_-7311674618054159866_m_3486071821897432015_m_-8213549607784537047_m_8710416058309367664_NOP>
>>>> RoadRider::RoadRiderWH
>>>>
>>>>
>>>> Dear Michaela ,
>>>>
>>>> I am trying to figure it out as the customer is not responding my
>>>> calls.I will let you know ASAP.
>>>>
>>>>
>>>> Thank you
>>>> -Priyata Rai
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268297
>>>>
>>> Dear Michaela ,
>>>
>>> I got the confirmation from the customer that she has received the order
>>> no-600941492_2.
>>>
>>> Thank you
>>> --
>>> *Priyata Rai*
>>> Operations Cum Sales Coordinator
>>> + 971 565268297
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> Dear Team,
>>
>> We will check and do the needful.
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971565268107
>>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> Dear Team ,
>
> Noted with Thanks,
>
> We will return back to your warehouse if it is not delivered today.
> --
> *Priyata Rai*
> Operations Cum Sales Coordinator
> + 971 565268297
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE