Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: Samiya Sheikh <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Kenneth Nwaso <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Michael Rolle <[email-masked]>
Date: Sat, 15 Aug 2020 15:25:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer wants a replacement item, Kindly assist.

Regards

On Thu, Aug 13, 2020 at 5:46 PM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Magdy,
>
> Please approve to receive damage item and refund the customer.
>
> Thanks
>
> On Thu, 13 Aug 2020, 5:13 pm Info, <[email-masked]> wrote:
>
>> Dear Mumzworl Team,
>>
>>
>>
>> You have to provide under which PO you ordered this item.
>>
>>
>>
>> Upon checking your order history in our system, you have ordered only 2
>> times this particular item and *these are already over a year* as
>> follows:
>>
>>
>>
>> LPO-DXB21306 - *26-MAR-2019*
>>
>> LPO-DXB137132-*11-JUL-2018*
>>
>>
>>
>> Best Regards,
>>
>> July-Ann
>>
>>
>>
>> AREEN East & West LLC
>>
>> P.o.Box 1693 , Dubai – UAE
>>
>> Tel : +971 4 2678888
>>
>> Fax: +971 4 2676000
>>
>> E-mail : [email-masked] <[email-masked]>
>>
>> Web    : www.areenew.com
>>
>> ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
>>
>>  [image:
>>
>>
>>
>>
>>
>> *From:* Abdulmonim
>> *Sent:* Thursday, August 13, 2020 5:05 PM
>> *To:* Alina D'Souza <[email-masked]>; Denmark A <
>> [email-masked]>; Suzanne <[email-masked]>; Info <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Michael Rolle <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>
>>
>>
>> Dear All,
>>
>>
>>
>> Again, we couldn’t find any PO reference in our system belong this car
>> seat.
>>
>>
>>
>> Send us the PO please.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 9:09 AM
>> *To:* Abdulmonim <[email-masked]>; Denmark A <[email-masked]>;
>> Suzanne <[email-masked]>; Info <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Michael Rolle <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please provide an update asap
>>
>>
>>
>> Customer needs the replacement
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> First of all we couldn’t find any PO reference in our system belong this
>> car seat, and we never send it like that, this car seat used for long time
>> and not like customer received and call same time.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Abdul Monim <[email-masked]>
>> *Sent:* Sunday, July 26, 2020 9:25 AM
>> *To:* 'Denmark A' <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>> 'Suzanne' <[email-masked]>
>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>
>>
>>
>> Ok Dear send it back to our warehouse.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Sunday, July 26, 2020 9:14 AM
>> *To:* Abdul Monim <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Suzanne <[email-masked]>
>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>
>>
>>
>> Dear Abdul,
>>
>>
>>
>> Item is with us please accept and evaluate it furthermore.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Ask your customer to send us a Photos and short video clip shows his
>> complain.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, July 25, 2020 2:52 PM
>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi -
>> Rubi XP Car Seat - Electric Blue // Not as new
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :Very dusty and it’s for a baby should be scratched everywhere I
>> want. New one and the same one
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>