Subject: Re: Missing Items - 600854031// clearway express: Ronald
From: Mary Anne Agapito <[email-masked]>
To: Clearway Express <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>
Date: Sat, 15 Aug 2020 15:15:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We didn't hear from you since this has been escalated. May we have an
update?

The customer is extremely furious and wants his money back.

@Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
need your help, this order was placed since 12 May and still unresolved.

Looking forward to hearing from you.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 3, 2020 at 3:48 PM Naib Khan <[email-masked]> wrote:

> +Clearway Express <[email-masked]>
>
> Regards.
> Naib
>
>
> On Mon, 3 Aug 2020 at 15:44, Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please update, the CM extremely angry about the delay, he want  a refund
>>
>> Regards
>> Taqwa
>>
>> On Sun, Aug 2, 2020 at 10:58 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The subject order is related to.  Incident #1199044  unfortunately, it
>>> has been closed for whatever unknown reason.
>>>
>>> This was placed in May and there are several items missing.
>>>
>>> 600854031 MD-BZ10208-01
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297243> BABYZEN
>>> YOYO Board - Black
>>>
>>> On this bundle, only the frame was received
>>>
>>>
>>> 600854031 MZ-YOYO2-0+-6+-MD-BZ10109-02-MD-BZ10107-05-MD-BZ10104-05-A
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1145363> BABYZEN
>>> YOYO2 0+ & 6+ Stroller Bundle (Frame+Newborn Pack+Color Pack)
>>>
>>>
>>> 600854031 NMT-2MN0691
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=572465> Nexcare
>>> - Postpartum Support Medium
>>> May we know what had happened on this case, please?
>>>
>>> The customer is extremely upset and asking for a refund now. We need an
>>> urgent update on this case.
>>>
>>> Please prioritize. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>