Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Michaela Manibo <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>, Husain <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Taher <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 15 Aug 2020 14:05:13 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

@Returns.fc <[email-masked]>

We received a call from the customer today. Both the husband and wife were
on the phone with us earlier.  They are so mad about the delay on this case
and now threatening to make a huge bad review about this experience.

She has now requested to issue a full refund on the item as she can no
longer wait further.  Please update the CRA as we need to process a refund.

Thank you!

On Sat, Aug 15, 2020 at 1:41 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> May we have an update on this please?
>
> Customer is upset on the delay and can no longer wait and insisting for a
> refund now.
>
> Please advise.
>
> Thank you.
>
> On Tue, 11 Aug 2020 at 15:58, <[email-masked]> wrote:
>
>> Hi @Denmark A <[email-masked]> ,
>>
>> The item is collected.
>>
>> Please share photo from the item from you side.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 3:48 PM
>> *To:* Abdelmohsen basha <[email-masked]>
>> *Cc:* Husain <[email-masked]>; Radwa Ali <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Taher <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> @Radwa Ali <[email-masked]> FYI.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Aug 9, 2020 at 10:59 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> *POMUMZ_DXB176038*
>>
>>
>>
>> On Sun, 9 Aug 2020 at 10:53, <[email-masked]> wrote:
>>
>> Hi Radwa,
>>
>> Please confirm the PO number.
>>
>> Also please confirm with the customer if the base of the blender is same
>> as the picture shown below.
>>
>> We have already received the shipment but we need to check first if the
>> blender base matches. Kindly confirm the same.
>>
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Friday, August 7, 2020 5:46 PM
>> *To:* 'Husain' <[email-masked]>; 'Denmark A' <
>> [email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher'
>> <[email-masked]>
>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Hi @Husain <[email-masked]> ,
>>
>> Please advise what’s the Eta on this.
>>
>> The customer keeps following up.
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Husain
>> *Sent:* Thursday, July 23, 2020 9:58 AM
>> *To:* 'Denmark A' <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher'
>> <[email-masked]>
>> *Subject:* RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Hello Denmark,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> You can send us the defective mixing unit only (Not full Item), we will
>> replace you with mixing unit once we get the Tracking number confirmation
>> from the brand.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 9:50 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Ashar Chalakkal <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Taher <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Thank you for the update, will you collect the defective item?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Thank you for the patience.
>>
>> The brand has completed the inspection and agreed to give the replacement
>> for the mixing unit.
>>
>>
>>
>> The Item will be getting dispatched from France. We await for the
>> tracking number of the package.
>>
>> Once the tracking number is received we will update you on the ETA.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 4:29 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; [email-masked]; Abdelmohsen
>> basha <[email-masked]>
>> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
>> + Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Please accept and evaluate further.
>>
>>
>>
>> Regards, .
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Hussain,
>>
>>
>>
>> Yes it's the same order, we are just looking for the update of the case.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> I believe this issue is already addressed to us by Ashar.
>>
>> Kindly confirm attached if it is the same customer.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 1:14 PM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
>> Food Processor & Blender - Grey // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached Video for your reference.
>>
>>
>>
>> Customer comment: Not properly working
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Ahmed Basha
>>
>> M: 0551525964
>>
>> Returns Manager
>>
>> [email-masked]
>>
>> www.mumzworld.com
>>
>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>