Subject: Re: Urgent: International Shipments Reship Problem
From: Angeli Fontillas <[email-masked]>
To: Pankaj Mahey <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Michael Rolle <[email-masked]>, Pavankumar A <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Anne D’souza <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Rodina Magdy <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 15 Aug 2020 10:10:30 +0400
List-Id: <ccteam.mumzworld.com>

Hello All,

Please see the comments below.

ID Country  CRA Comments
600937051 India CRAMUMZ_DXB13369 done, email sent to the customer and
raised cc refund
600937852 Canada   no CRA yet
600939957 UK CRAMUMZ_DXB13370 done, email sent to the customer and raised
cc refund
600942512 India CRAMUMZ_DXB13371 done, email sent to the customer and
raised cc refund
600939983 UK CRAMUMZ_DXB13372 done, email sent to the customer and raised
cc refund
600940523 US CRAMUMZ_DXB13373 done, email sent to the customer and raised
cc refund
Thank you.

On Sat, 15 Aug 2020 at 08:26, Pankaj Mahey <[email-masked]> wrote:

> @Ekta Jesswani <[email-masked]>
>
> We are received below shipments from DHL due to DG Items, So now we
> don't have any option to reship with other couriers, Please suggest here,
> Thanks
>
>
> ID country
> 600950189 USA
>
> THANKS
> PANKAJ
>
> On Tue, Aug 11, 2020 at 2:57 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Thanks Michael.
>>
>> @Angeli Fontillas <[email-masked]> Please send emails to the order
>> numbers with CRA informing them their order is cancelled and raise refund
>> requests
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>> On Mon, 10 Aug 2020 at 13:00, Michael Rolle <[email-masked]>
>> wrote:
>>
>>> Dear Team,
>>>
>>> Below updates received  5 Orders with CRA already 08/10/2020
>>>
>>> ID country CRA
>>> 600937051 INDIA CRAMUMZ_DXB13369
>>> 600937852 CANADA
>>> 600939957 UK CRAMUMZ_DXB13370
>>> 600942512 INDIA CRAMUMZ_DXB13371
>>> 600939983 UK CRAMUMZ_DXB13372
>>> 600940523 US CRAMUMZ_DXB13373
>>> ᐧ
>>>
>>> On Mon, Aug 10, 2020 at 8:57 AM Pavankumar A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Ekta,
>>>>
>>>> As suggested by you, we can remove loose batteries and reship again
>>>> with dhl *600937852,*
>>>>
>>>> @Returns.fc <[email-masked]>  @Michael Rolle
>>>> <[email-masked]> @Denmark A <[email-masked]> Below
>>>> shipments cancelled as per CC confirmation apart from highlighted in yellow.
>>>>
>>>>
>>>> Please confirm after received, Thanks
>>>>
>>>> and Share CRA Here,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 12:39 PM Ekta Jesswani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Pavan,
>>>>>
>>>>> Can we not remove the batteries and ship it out to the customer?
>>>>> Please let me know if it is feasible or else we will send email to all
>>>>> the customers
>>>>>
>>>>> Regards,
>>>>> Ekta
>>>>>
>>>>> On Sun, 9 Aug 2020 at 12:31, Pavankumar A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Ekta,
>>>>>>
>>>>>> Thanks for advice and
>>>>>>
>>>>>> Below item contain  loose batteries inside as per DHL Reason for
>>>>>> return,
>>>>>>
>>>>>>
>>>>>>
>>>>>> So Please suggest here, Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Aug 9, 2020 at 11:51 AM Ekta Jesswani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Pavankumar,
>>>>>>>
>>>>>>> Checked the orders and most of them are hand sanitizers and sprays;
>>>>>>> due to the alcohol content, carriers do not want to take it.
>>>>>>> The chances of any other courier company carrying these items are
>>>>>>> less.
>>>>>>>
>>>>>>> We will email the customers and process refunds for these orders.
>>>>>>> @Returns.fc <[email-masked]> Please create CRA's for
>>>>>>> these orders
>>>>>>>
>>>>>>> *Order 600937852 can be shipped - this is a toy and nothing
>>>>>>> dangerous about it. *
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ekta
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 9 Aug 2020 at 11:36, Pavankumar A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Ekta,
>>>>>>>>
>>>>>>>> We are received below shipments from DHL due to DG Items, So now we
>>>>>>>> don't have any option to reship with other couriers, Please suggest here,
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> ID country
>>>>>>>> 600937051 INDIA
>>>>>>>> 600937852 CANADA
>>>>>>>> 600939957 UK
>>>>>>>> 600942512 INDIA
>>>>>>>> 600939983 UK
>>>>>>>> 600940523 US
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Pavankumar A*
>>>>>>>> Last Mile Operations
>>>>>>>>
>>>>>>>> *P* +971 507074205
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>>>>>>>>
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>>>>>>>
>>>>>>> --
>>>>>>> *Regards, *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Pavankumar A*
>>>>>> Last Mile Operations
>>>>>>
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>>>>>
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> *Pavankumar A*
>>>> Last Mile Operations
>>>>
>>>> *P* +971 507074205
>>>> *E* [email-masked] <[email-masked]>
>>>>
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>>>
>>>
>>> --
>>> *Best Regards,*
>>>
>>> *Michael C. Rolle*
>>>
>>
>>
>> --
>> *Regards, *
>>
>>
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>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE