Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Kenneth Nwaso <[email-masked]>
Cc: Mark Anthony <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Fri, 14 Aug 2020 12:24:02 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly assist with the below customer as he keeps calling to follow up.

Best Regards,
Anas Nazzal

On Thu, Aug 13, 2020 at 12:13 PM Taqwa Ali <[email-masked]> wrote:

> Dear Denmark
>
> Please Refund The CRA to issue GC ( CRA_AR_RE13328 )
>
> Regards
> Taqwa
>
> On Wed, Aug 12, 2020 at 4:50 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @Mark Anthony <[email-masked]>  Thanks for your
>> cooperation
>>
>> @Denmark A <[email-masked]> Please proceed
>>
>> On Wed, 12 Aug 2020 at 15:22, Mark Anthony <
>> [email-masked]> wrote:
>>
>>> Hi Basha,
>>>
>>> As per below mail from your team, he checked the item and there is no
>>> damage indicated. Anyhow, as our support we will accept the item for our
>>> further checking. But we will not take it as a return if we found that the
>>> item been used and not faulty item.
>>>
>>>
>>>
>>> Going forward, pls provide us the reason of damage, photo and proof of
>>> purchase for us to evaluate your damage report.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Mark
>>>
>>> *From:* Abdelmohsen basha <[email-masked]>
>>> *Sent:* Wednesday, August 12, 2020 1:02 PM
>>> *To:* Mark Anthony <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; Hazaroddin Syed Ibrahim <
>>> [email-masked]>; TTC-Ecommerce-UAE <[email-masked]>;
>>> Amir Demian <[email-masked]>; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>
>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>> Cozy Coupe // DAMAGED
>>>
>>>
>>>
>>> Hello Mark,
>>>
>>>
>>>
>>> Kindly accept shipping the item to your premises so better inspection
>>> can take place.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, 12 Jul 2020 at 09:38, Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Hello Mark,
>>>
>>>
>>>
>>> I personally check the item and no damage is indicated by sight, may be
>>> some kind of technical damage, I prefer you evaluate this by yourself.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>>> [email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Thank you for your email.
>>>
>>> As I have mentioned to you previously, pls provide the specific damage
>>> and date of purchase. We cannot just accept the item without an idea
>>> regarding on the damage of the item.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> www.toytriangle.com
>>>
>>> <https://www.facebook.com/ToyTriangle/>
>>> <https://www.instagram.com/toytriangle/>
>>> <https://www.youtube.com/ttcmena>
>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>    <https://twitter.com/toytriangle>
>>> <https://www.snapchat.com/add/toytriangle>
>>>
>>> *Mark Aclan*
>>>
>>>
>>>
>>> *M*: +971 56 919 8799
>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>
>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>
>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>> *To:* Mark Anthony <[email-masked]>
>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>> Cozy Coupe // DAMAGED
>>>
>>>
>>>
>>> Dear Mark,
>>>
>>>
>>>
>>> Please update .
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Mark,
>>>
>>>
>>>
>>> Please accept and evaluate the item further.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>> [email-masked]> wrote:
>>>
>>> Hi Denamrk,
>>>
>>>
>>>
>>> Were you able to tell us what’s the specific damage?
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> www.toytriangle.com
>>>
>>> <https://www.facebook.com/ToyTriangle/>
>>> <https://www.instagram.com/toytriangle/>
>>> <https://www.youtube.com/ttcmena>
>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>    <https://twitter.com/toytriangle>
>>> <https://www.snapchat.com/add/toytriangle>
>>>
>>> *Mark Aclan*
>>>
>>>
>>>
>>> *M*: +971 56 919 8799
>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>
>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>
>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> Furqan <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy
>>> Coupe // DAMAGED
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Customer comment : DAMAGED
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>