Subject: Re: KSA Last Mile - Courier Followup 200295049_2 AWB: 6853667219
From: Michaela Manibo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Fri, 14 Aug 2020 10:37:57 +0400
List-Id: <ccteam.mumzworld.com>

Dear team,

We need an update on this case to close it please//

This is the feedback from the customer

*Lama* <https://mumzworldhelp.zendesk.com/agent/#/users/370598429819>*Jul
24 10:06*

*Of course I didn’t receive anything! I received a pack of pasta instead
other than than the toys that were collected a few days ago!!! Please
refund me back and that’s it.*

*Best RegardsLama MusallamPlease assist asap*

On Wed, Aug 5, 2020 at 10:45 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
> you check and update
>
>
> On Wed, Aug 5, 2020 at 10:40 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> May we have an update on this please?
>>
>> Thanks
>>
>>
>>
>> On Fri, Jul 31, 2020 at 9:21 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> May we have an update on this?  As per customer, she only got a
>>> pasta.Please assist on the CRA so we can refund
>>>
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 1:10 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Zubair
>>>>
>>>> Please cancel the order CM want a refund.
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Sat, Jul 4, 2020 at 9:13 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Please update us on this order. We need CRA asap.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Fri, Jul 3, 2020 at 2:12 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Can you please confirm this so we can refund the customer.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 1, 2020 at 10:09 AM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please stop the dispatch as customer wants to cancel it, Please
>>>>>>> confirm and create CRA
>>>>>>>
>>>>>>> @Ahmed Irfan <[email-masked]>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>> Please assist ASAP
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>