Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635
From: Michaela Manibo <[email-masked]>
To: Mahmoud Omar <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Zubair Wahid <[email-masked]>, Asad <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Thu, 13 Aug 2020 16:05:53 +0400
List-Id: <ccteam.mumzworld.com>

@Asad <[email-masked]>
@Hussain Firoz Miyagamwala <[email-masked]>
@Ekta Jesswani <[email-masked]>
@Sagar Khawani <[email-masked]>

Hi All,

We need your assistance in this case.  This is a refund issue - no CRA -
item has been returned but has not reached the warehouse.

Customer just called again and is so furious about this issue. He has
already been too mad &  been using profanity on the phone. He  has asked
multiple times for supervisor but not one has called him back.

@Ekta Jesswani <[email-masked]>
He wants a supervisor call back today. Please assist., He asked for someone
higher to call him today.

thanks

On Thu, Aug 13, 2020 at 2:22 PM Michaela Manibo <
[email-masked]> wrote:

> @Hussain Firoz Miyagamwala <[email-masked]>
>
> As per Barq ,  The order is return from the eastern province to Riyadh so
> it take some time till arrived at final hub   ..Please assist and check
> what can be done to speed up the process for the refund. Customer has
> waited for a long while already with delivery, collection and now refund.
> He is so angry about the whole situation. Please help.
>
> Thanks
>
>
>
> On Thu, Aug 13, 2020 at 12:00 PM Mahmoud Omar <[email-masked]> wrote:
>
>> Hi ,
>>
>>
>>
>> The order is return from the eastern province to Riyadh so it take some
>> time till arrived at final hub and we will do the needful .
>>
>>
>>
>> Best ,
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Thursday, August 13, 2020 8:32 AM
>> *To:* Mahmoud Omar
>> *Cc:* [email-masked]; Hyacinth Joyce; Ahmed Irfan; Hussain Firoz
>> Miyagamwala; customer care; Zubair Wahid; Asad; KSA Lastmile
>> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>>
>>
>>
>> Dear All,
>>
>> Customer again called to follow up on the refund.  We need this resolved
>> immediately.  Customer is so upset about the long delay on the order which
>> arrived incorrectly and has to be returned. It took a long while for us to
>> collect it and now he has to wait a long time again for a refund.  The item
>> was already collected from him on July 23.
>>
>> Please expedite the CRA if possible.
>>
>> Team, please... we need your support here.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]>
>>
>>
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 12:44 PM Mahmoud Omar <[email-masked]> wrote:
>>
>> Shipment doesn’t returned yet to you hub .
>>
>>
>>
>> Regards ,
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Tuesday, August 11, 2020 10:52 AM
>> *To:* Mahmoud Omar; 'Hyacinth Joyce'; 'Ahmed Irfan'; 'Hussain Firoz
>> Miyagamwala'
>> *Cc:* 'Michaela Manibo'; 'customer care'; 'Zubair Wahid'
>> *Subject:* RE: 100156859- CRA NEEDED ASAP- R3716753635
>>
>>
>>
>> Hi @Mahmoud Omar <[email-masked]> Please share the POD.
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mahmoud
>> Omar
>> *Sent:* Monday, August 10, 2020 2:12 PM
>> *To:* Hyacinth Joyce <[email-masked]>; Zubair Wahid <
>> [email-masked]>; Ahmed Irfan <[email-masked]>; Hussain Firoz
>> Miyagamwala <[email-masked]>
>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* RE: 100156859- CRA NEEDED ASAP- R3716753635
>>
>>
>>
>> Hi ,
>>
>>
>>
>> Shipment has been returned and we will change the statuses of all
>> shipments has been returned  as fast as possible .
>>
>>
>>
>> Regards ,
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked] <[email-masked]>]
>>
>> *Sent:* Monday, August 10, 2020 10:38 AM
>> *To:* Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
>> *Cc:* Michaela Manibo; customer care
>> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer called to follow up and is extremely upset about the entire
>> process most especially about the delay.
>>
>>
>>
>> @Mahmoud Omar <[email-masked]> May we know where the shipment is? Is
>> it returned to our warehouse?
>>
>> Please note that item has been collected on 23rd July.
>>
>> Return reference - R3716753635
>>
>>
>>
>> If not yet, please do the needful to return within 24hrs.
>>
>>
>>
>> @Zubair Wahid <[email-masked]>  / @Ahmed Irfan
>> <[email-masked]> Please update us immediately once the shipment is
>> received.
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please assist to
>> create CRA once return is confirmed.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked]> wrote:
>>
>> Hi ,
>>
>>
>>
>> Shipment will return to your warehouse asap .
>>
>>
>>
>> Regards ,
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Friday, August 7, 2020 11:51 AM
>> *To:* Hussain Firoz Miyagamwala
>> *Cc:* Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
>> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>>
>>
>>
>> Team,
>>
>> Please confirm receipt of the item in the warehouse and assist on CRA,
>>
>> @Mahmoud Omar <[email-masked]>  please advise if this was handed over
>> to the warehouse team.
>>
>> @Ahmed Irfan <[email-masked]> and @Zubair Wahid
>> <[email-masked]> , please assist
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> , please assist on
>> the CRA
>>
>> thanks
>>
>>
>>
>>
>>
>>
>> On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> @Ahmed Irfan <[email-masked]>
>>
>> Good morning.
>>
>> Please assist and confirm this has been received in the warehouse please.
>>
>> R3716753635
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>> On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Please assist the CRA for this order.  We need an urgent update on this
>> please? We need to issue a refund for the customer
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> @Ahmed Irfan <[email-masked]>
>>
>> please help in confirming this..
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> We need to refund this customer ASAP. The item has been collected on 23rd
>> . Please assist on CRA . Please confirm receipt.
>>
>>
>>
>>