Subject: RE: Stokke Beat stroller - Black Melange Warranty
From: "'Murat Saglam' via customer care" <[email-masked]>
To: Laura Thomson <[email-masked]>, Mary Anne Agapito <[email-masked]>, Afra Syed <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Simone van Geemen <[email-masked]>
Date: Thu, 13 Aug 2020 11:44:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi Laura,

Kindly share the file in the attachment with the consumer.

I believe it answers the consumer’s question about the warranty of Beat. If not, please let me know.

If you require further information, feel free to contact me again.

Thanks.

Best regards/Vennlig hilsen,

Murat Saglam
Account Manager Turkey & Middle East

Emerging Markets I Stokke AS
Phone: +90 536 8288913
Email: [email-masked]<mailto:[email-masked]>

[http://internal.stokke.com/images/emailsign/emailSign_Stokke.jpg]

Stokke.com<https://www.stokke.com/GBR/en-gb/home>

[http://internal.stokke.com/images/emailsign/emailSign_facebook.jpg]<https://facebook.com/stokkebaby>  [http://internal.stokke.com/images/emailsign/emailSign_twitter.jpg] <https://twitter.com/stokkebaby>   [http://internal.stokke.com/images/emailsign/emailSign_Pinterest.jpg] <https://www.pinterest.com/stokkebaby>   [http://internal.stokke.com/images/emailsign/emailSign_Instagram.jpg] <https://instagram.com/stokkebaby/>   [http://internal.stokke.com/images/emailsign/emailSign_YouTube.jpg] <https://www.youtube.com/user/stokke>

From: Laura Thomson <[email-masked]>
Sent: 13 August 2020 13:44
To: Mary Anne Agapito <[email-masked]>; Afra Syed <[email-masked]>; Murat Saglam <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>; customer care <[email-masked]>; Michaela Manibo <[email-masked]>; Simone van Geemen <[email-masked]>
Subject: RE: Stokke Beat stroller - Black Melange Warranty

+Looping in @Murat Saglam<mailto:[email-masked]> as he has now taken over the Middle East account from Sophie.

Hi Murat,

I was hoping you could help with the below query – how does it work for warranty on the Stokke Beat Stroller?

Do let me know so we can inform the customer accordingly.

Best
Laura

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 2:25 PM
To: Afra Syed <[email-masked]<mailto:[email-masked]>>
Cc: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Subject: Re: Stokke Beat stroller - Black Melange Warranty

Hi Afra,

That is noted.

@Laura Thomson<mailto:[email-masked]> @Simone van Geemen<mailto:[email-masked]>  -  May we ask about the warranty coverage of this item, please?

SKU:  STK-539501

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Mon, Aug 10, 2020 at 12:12 PM Afra Syed <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please note that this is an international vendor and we are not purchasing the product on a b2b basis.  Kindly check with the buyer before sending an email to the vendor when it comes to the international vendor and mentioned as below in the vendor page.

[Image removed by sender.]

On Mon, 10 Aug 2020 at 12:00, Angeli Fontillas <[email-masked]<mailto:[email-masked]>> wrote:
Hello Sophie,

Good day!

May we have an update on this please as the customer is following up.

Thank you.

On Sat, 8 Aug 2020 at 14:30, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sophie,

A gentle reminder on the above.

Please update. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Aug 6, 2020 at 9:39 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sophie,

May we have an update on this please?

The customer keeps on following up.

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Wed, Aug 5, 2020 at 10:28 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kind reminder on this inquiry.

Thanks
[Image removed by sender.]

On Wed, Jul 29, 2020 at 6:49 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Good evening.

Please check the item and advise the warranty information for it.
STK-539501

https://www.mumzworld.com/en/stokke-compact-urban-stroller-black-melange

Thanks

[Image removed by sender.]

--
Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]