Subject: Re: Order #600937971 // Sku :TNS-63760 // Name :Soehnle - Digital Comfort Wireless Display Scale-Intelligent // DEFECTIVE
From: Abdelmohsen basha <[email-masked]>
To: Nikita <[email-masked]>, [email-masked], Ghaus <[email-masked]>, Syed Raza Ali Rizvi <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 13 Aug 2020 15:30:59 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]>  Proceed with the refund and upload the
POD to netsuite.

Thanks

On Thu, 13 Aug 2020 at 08:34, Abdelmohsen basha <[email-masked]> wrote:

> Dear All,
>
> Please update
>
> Thanks
>
> On Wed, 12 Aug 2020 at 16:54, Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Dear All,
>>
>> Please issue a credit note.
>>
>> Thanks
>>
>> On Wed, 12 Aug 2020 at 15:25, Shady Elgendy <[email-masked]> wrote:
>>
>>> +Abdelmohsen basha <[email-masked]>
>>> ᐧ
>>>
>>> On Wed, Aug 12, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Customer required a refund back and does not want the item anyone
>>>>
>>>> She is extremely angry as the item was received in a bad condition
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Tue, Aug 11, 2020 at 4:28 PM Nikita <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> We have received the item today.
>>>>>
>>>>> Will inform you once it is ready for collection.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Nikita
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, August 11, 2020 11:55 AM
>>>>> *To:* Nikita <[email-masked]>
>>>>> *Cc:* [email-masked]; [email-masked]; Syed Raza Ali Rizvi <[email-masked]>;
>>>>> customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Re: Order #600937971 // Sku :TNS-63760 // Name :Soehnle -
>>>>> Digital Comfort Wireless Display Scale-Intelligent // DEFECTIVE
>>>>>
>>>>>
>>>>>
>>>>> Dear Nikita,
>>>>>
>>>>>
>>>>>
>>>>> Please update.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 9, 2020 at 10:44 AM Nikita <[email-masked]> wrote:
>>>>>
>>>>> Kindly send the item to our warehouse where in we will repair the item.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Nikita
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Sunday, August 09, 2020 10:38 AM
>>>>> *To:* Nikita <[email-masked]>
>>>>> *Cc:* [email-masked]; [email-masked]; Syed Raza Ali Rizvi <[email-masked]>;
>>>>> customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Re: Order #600937971 // Sku :TNS-63760 // Name :Soehnle -
>>>>> Digital Comfort Wireless Display Scale-Intelligent // DEFECTIVE
>>>>>
>>>>>
>>>>>
>>>>> Dear Nikita,
>>>>>
>>>>>
>>>>>
>>>>> POMUMZ_DXB233667  for your reference.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 9, 2020 at 10:36 AM Nikita <[email-masked]> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Kindly share the PO number of this item.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Nikita
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Sunday, August 09, 2020 9:16 AM
>>>>> *To:* [email-masked]; [email-masked]; Nikita <[email-masked]>; Syed
>>>>> Raza Ali Rizvi <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Order #600937971 // Sku :TNS-63760 // Name :Soehnle -
>>>>> Digital Comfort Wireless Display Scale-Intelligent // DEFECTIVE
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :I put the battery and followed all instructions but still
>>>>> not working .. and also the buttery that was included with the device was
>>>>> in poor condition.. and it’s damaged and the product is very hot coming....
>>>>> I won't refund my money.
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>> Ahmed Basha
>> M: 0551525964
>> Returns Manager
>> [email-masked]
>> www.mumzworld.com
>>
>>