Subject: RE: Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump // Defective Warranty check
From: Mummazone Medical Equipment <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Riyas Abdul Rahim <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Alina D'Souza <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Naib Khan <[email-masked]>
Date: Thu, 13 Aug 2020 09:47:16 +0000
List-Id: <ccteam.mumzworld.com>

Dear Mumzworld team ,

Please send the pump for technical team to check.

Warm Regards

Maria Arif

Office 1. Schon Business Park-DIP 1
Dubai - UAE
Office  +971 (04)  298 4130
Mobile +971 (52)   536 8280
[email-masked]<mailto:[email-masked]>
www.mummazone.com<http://www.mummazone.com/>
[Untitled-1]
Let’s connect      <https://twitter.com/mummazoneonline>        <https://www.facebook.com/mummazoneonline/>        <https://www.instagram.com/mummazoneonline/>

From: Mary Anne Agapito <[email-masked]>
Sent: Thursday, August 13, 2020 1:45 PM
To: Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
Cc: Denmark A <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <[email-masked]>; Naib Khan <[email-masked]>
Subject: Re: Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump // Defective Warranty check

Hi Team,

The customer called, the item is not really working.

As per the customer, the milk is going into the pipe of the pump, it didn't move.

The customer is extremely upset and asking for a refund now.

Please allow us to send the item again for further evaluation.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 3:47 PM Naib Khan <[email-masked]<mailto:[email-masked]>> wrote:

Received .
Regards.
Naib

On Sun, 26 Jul 2020 at 15:45, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mummazone,

Received thank you.

@Naib Khan<mailto:[email-masked]> Please assist to reship a package to the below address.

Regards,
Den mark

On Sun, Jul 26, 2020 at 12:01 PM Mummazone Medical Equipment <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark ,

The pump is working absolutely fine . We are sending it back today with the Mumzworld driver .

Warm Regards

Maria Arif

Office 1. Schon Business Park-DIP 1
Dubai - UAE
Office  +971 (04)  298 4130
Mobile +971 (52)   536 8280
[email-masked]<mailto:[email-masked]>
www.mummazone.com<http://www.mummazone.com/>
[Untitled-1]
Let’s connect      <https://twitter.com/mummazoneonline>        <https://www.facebook.com/mummazoneonline/>        <https://www.instagram.com/mummazoneonline/>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 9:29 AM
To: Amrinder <[email-masked]<mailto:[email-masked]>>; Mummazone Medical Equipment <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Riyas Abdul Rahim <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump // Defective Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Reason of return: Warranty Claim - Item is not working properly

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark