Subject: Re: Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump // Defective Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Naib Khan <[email-masked]>
Date: Thu, 13 Aug 2020 13:44:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called, the item is not really working.

As per the customer, the milk is going into the pipe of the pump, it
didn't move.

The customer is extremely upset and asking for a refund now.

Please allow us to send the item again for further evaluation.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 3:47 PM Naib Khan <[email-masked]> wrote:

>
> Received .
> Regards.
> Naib
>
>
> On Sun, 26 Jul 2020 at 15:45, Denmark A <[email-masked]> wrote:
>
>> Dear Mummazone,
>>
>> Received thank you.
>>
>> @Naib Khan <[email-masked]> Please assist to reship a package to the
>> below address.
>>
>>
>> Regards,
>> Den mark
>>
>>
>>
>> On Sun, Jul 26, 2020 at 12:01 PM Mummazone Medical Equipment <
>> [email-masked]> wrote:
>>
>>> Dear Denmark ,
>>>
>>>
>>>
>>> The pump is working absolutely fine . We are sending it back today with
>>> the Mumzworld driver .
>>>
>>>
>>>
>>>
>>>
>>> Warm Regards
>>>
>>>
>>>
>>> *Maria Arif*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Office 1. Schon Business Park-DIP 1*
>>>
>>> Dubai - UAE
>>>
>>> Office  +971 (04)  298 4130
>>>
>>> Mobile +971 (52)   536 8280
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> www.mummazone.com
>>>
>>>
>>> Let’s connect     
>>> <https://twitter.com/mummazoneonline>      [image:
>>> <https://www.facebook.com/mummazoneonline/>      [image:
>>> <https://www.instagram.com/mummazoneonline/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, July 25, 2020 9:29 AM
>>> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
>>> [email-masked]>; [email-masked]; Riyas Abdul Rahim <
>>> [email-masked]>; [email-masked]
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump
>>> // Defective Warranty check
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Reason of return: Warranty Claim - Item is not working properly
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>