Subject: Re: Order #600938124 // Sku :AWL-BB1 // Name :Bumble & Bird - Robin Compact Stroller - Black // DAMAGED
From: Radwa Ali <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>, Chirin Khawatmi <[email-masked]>, Denmark A <[email-masked]>, angelia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>
Date: Thu, 13 Aug 2020 13:36:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi @Chirin Khawatmi <[email-masked]> ,
We placed a new SO# 600953278

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Aug 13, 2020 at 12:29 PM Abdelmohsen basha <[email-masked]>
wrote:

> @customer care <[email-masked]>  Please advise
>
> On Thu, 13 Aug 2020 at 12:03, Maria Katrina Bautista <[email-masked]>
> wrote:
>
>> Hello team,
>>
>> Can we place the replacement order right away?
>>
>> Please advise.
>>
>> Thank you
>>
>> On Mon, 10 Aug 2020 at 16:18, Chirin Khawatmi <[email-masked]>
>> wrote:
>>
>>> Please offer the customer a replacement.
>>> I will forward and discuss the issue with supplier.
>>>  Thanks.
>>>
>>> On Mon, Aug 10, 2020 at 10:37 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint.
>>>>
>>>>
>>>> Return Reason:received_damaged_not_as_new
>>>> Comments :Broken I need a replacement with the same item
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>
>>>
>>> --
>>>
>>> *Chirin Khawatmi*
>>> International Brand Manager
>>>
>>> *P* +971 58 530 5300
>>> *E* [email-masked] <[email-masked]>
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>
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>>