Subject: RE: Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Thu, 13 Aug 2020 08:35:11 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good morning.

Thank you for sending the item for our inhouse verification.

As we checked it, The Mamaroo is not defective. Kindly see attached video.

The noise on the base is normal since there’s machine working on it.

Other noise (cracking) also can come out, if there’s too much weight on the swing. Mamaroo can accommodate only up to 11Kg. maximum. For safety reason, the Mamaroo is not suitable for baby who can sit already. See photo below for Mamaroo main features:

We hope this information will help with your customer.

We will send back the item today thru your driver.

Please confirm once received.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Denmark A <[email-masked]>
Sent: Tuesday, August 11, 2020 10:06 AM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :I return it before and they fix it .. now again when i put my baby it makes a sound .. I don’t want the item

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark