Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635
From: Mahmoud Omar <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Zubair Wahid <[email-masked]>, Asad <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Thu, 13 Aug 2020 08:00:08 +0000
List-Id: <ccteam.mumzworld.com>

Hi ,

The order is return from the eastern province to Riyadh so it take some time till arrived at final hub and we will do the needful .

Best ,

From: Michaela Manibo [mailto:[email-masked]]
Sent: Thursday, August 13, 2020 8:32 AM
To: Mahmoud Omar
Cc: [email-masked]; Hyacinth Joyce; Ahmed Irfan; Hussain Firoz Miyagamwala; customer care; Zubair Wahid; Asad; KSA Lastmile
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Dear All,

Customer again called to follow up on the refund.  We need this resolved immediately.  Customer is so upset about the long delay on the order which arrived incorrectly and has to be returned. It took a long while for us to collect it and now he has to wait a long time again for a refund.  The item was already collected from him on July 23.

Please expedite the CRA if possible.

Team, please... we need your support here.

@Hussain Firoz Miyagamwala<mailto:[email-masked]>
[Image removed by sender.]

On Tue, Aug 11, 2020 at 12:44 PM Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Shipment doesn’t returned yet to you hub .

Regards ,

From: [email-masked]<mailto:[email-masked]> [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, August 11, 2020 10:52 AM
To: Mahmoud Omar; 'Hyacinth Joyce'; 'Ahmed Irfan'; 'Hussain Firoz Miyagamwala'
Cc: 'Michaela Manibo'; 'customer care'; 'Zubair Wahid'
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi @Mahmoud Omar<mailto:[email-masked]> Please share the POD.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> On Behalf Of Mahmoud Omar
Sent: Monday, August 10, 2020 2:12 PM
To: Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Zubair Wahid <[email-masked]<mailto:[email-masked]>>; Ahmed Irfan <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Cc: Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi ,

Shipment has been returned and we will change the statuses of all shipments has been returned  as fast as possible .

Regards ,

From: Hyacinth Joyce [mailto:[email-masked]]
Sent: Monday, August 10, 2020 10:38 AM
To: Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
Cc: Michaela Manibo; customer care
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Hi Team,

The customer called to follow up and is extremely upset about the entire process most especially about the delay.

@Mahmoud Omar<mailto:[email-masked]> May we know where the shipment is? Is it returned to our warehouse?
Please note that item has been collected on 23rd July.
Return reference - R3716753635

If not yet, please do the needful to return within 24hrs.

@Zubair Wahid<mailto:[email-masked]>  / @Ahmed Irfan<mailto:[email-masked]> Please update us immediately once the shipment is received.

@Hussain Firoz Miyagamwala<mailto:[email-masked]> Please assist to create CRA once return is confirmed.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Hi ,

Shipment will return to your warehouse asap .

Regards ,

From: Michaela Manibo [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Friday, August 7, 2020 11:51 AM
To: Hussain Firoz Miyagamwala
Cc: Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Team,

Please confirm receipt of the item in the warehouse and assist on CRA,

@Mahmoud Omar<mailto:[email-masked]>  please advise if this was handed over to the warehouse team.

@Ahmed Irfan<mailto:[email-masked]> and @Zubair Wahid<mailto:[email-masked]> , please assist

@Hussain Firoz Miyagamwala<mailto:[email-masked]> , please assist on the CRA

thanks
[Image removed by sender.]

On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
@Ahmed Irfan<mailto:[email-masked]>

Good morning.

Please assist and confirm this has been received in the warehouse please.

R3716753635

Thanks

[Image removed by sender.]

On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please assist the CRA for this order.  We need an urgent update on this please? We need to issue a refund for the customer

Thanks
[Image removed by sender.]

On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
@Ahmed Irfan<mailto:[email-masked]>

please help in confirming this..

Thanks
[Image removed by sender.]

On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

We need to refund this customer ASAP. The item has been collected on 23rd . Please assist on CRA . Please confirm receipt.
[Image removed by sender.]