Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 13 Aug 2020 11:28:23 +0400
List-Id: <ccteam.mumzworld.com>

Any update on this?

On Wed, 12 Aug 2020 at 15:39, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]> Please
> check this case and confirm
>
>
> On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]> wrote:
>
>> Hi Hussain/Sagar,
>>
>>
>> Please raise a CRA/refund for these 2 items as the customer has already
>> been following up for so long.
>>
>> She still has not received these items
>>
>>
>> 100145634_2 KSA-FAMC-33-102A
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
>> Love - Adjustment Bassinet-33-102A
>>
>> 100145634_2 KSA-AIP-219234
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
>> Tippee - Perfect Prep Machine - White
>>
>>
>> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Asad,
>>>
>>> Looking into this case.
>>> We should have placed the replacement order or initiated refund back in
>>> April or May since the complaint.
>>>
>>> Regards,
>>> Ekta
>>>
>>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>>
>>>> Team, what is taking so long to close this case? Please prioritise this
>>>> and close. Adding @Vipul Arora <[email-masked]> to support if its
>>>> related to existing miss item cases.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
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>>>> UAE
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>>>>
>>>>
>>>>
>>>> *From: *Alvin Balmeo <[email-masked]>
>>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <
>>>> [email-masked]>, lastmile <[email-masked]>
>>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>>> Jesswani <[email-masked]>
>>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>>>>
>>>>
>>>>
>>>> @Zubair Wahid <[email-masked]> we need an update for this order
>>>> that has been pending since April.
>>>>
>>>>
>>>>
>>>> please advise if we are to create CRA or the remaining items are to be
>>>> delivered.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - we're
>>>> still getting comments from the customer on FB.
>>>>
>>>>
>>>>
>>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>> Hi Zubair/Naib,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The customer has an April order but was delivered last July 8th with 2
>>>> missing items.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> 100145634_2
>>>>
>>>> KSA-FAMC-33-102A
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>>
>>>> Baby Love - Adjustment Bassinet-33-102A
>>>>
>>>>
>>>>
>>>>
>>>> 100145634_2
>>>>
>>>> KSA-AIP-219234
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>>
>>>> Tommee Tippee - Perfect Prep Machine - White
>>>>
>>>>
>>>>
>>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>>> #1129473
>>>>
>>>>
>>>>
>>>> Please advise if we are still to send the missing item or are we to
>>>> refund the customer.
>>>>
>>>>
>>>>
>>>>   The customer has been posting on our social media constantly.
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*