Subject: Re: Please Collect TODAY - Order No. 600929778 / CRA_AR_RE13770
From: Abdelmohsen basha <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 13 Aug 2020 11:10:32 +0400
List-Id: <ccteam.mumzworld.com>

Hello Shady,

Item already sent to Vendor, will update about the status by the end of day.

Thanks

On Thu, 13 Aug 2020 at 11:00, Shady Elgendy <[email-masked]> wrote:

> Need ETA to close this case
>
> Thanks
> ᐧ
>
> On Wed, Aug 12, 2020 at 1:02 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Noted with thanks.
>>
>> On Wed, 12 Aug 2020 at 12:39, Denmark A <[email-masked]> wrote:
>>
>>> Dear Abdelmohsen,
>>>
>>> Communication to the vendor done.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Aug 12, 2020 at 12:29 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Hello Michael,
>>>>
>>>> Please start communicating with the vendor and try to arrange handing
>>>> the item to cendor ASAP.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, 12 Aug 2020, 12:22 pm Michael Rolle, <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Shady,
>>>>>
>>>>> Item was received today 08/12/2020  subject to return to the vendor
>>>>> due to the wrong item sent by the vendor.
>>>>>
>>>>> If it is urgent we can receive the CRA in Damage Location - and
>>>>> Communicate with the vendor to replace the item and once the vendor
>>>>> replaced we can adjust in our inventory.
>>>>>
>>>>> @Abdelmohsen basha <[email-masked]>  please advise to proceed.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Michael R.
>>>>> ᐧ
>>>>>
>>>>> On Wed, Aug 12, 2020 at 12:10 PM Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Abdelmohsen basha <[email-masked]> Please close today
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Aug 12, 2020 at 11:28 AM Naib Khan <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Shady,
>>>>>>>
>>>>>>> Item collected will be handed over to retrun team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 12 Aug 2020 at 11:23, Shajahan Kamal Batcha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Its collected and handover to the warehouse.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Shajahan K*
>>>>>>>>
>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>    P.O. Box : 80266
>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>
>>>>>>>>    Email : [email-masked]
>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>
>>>>>>>> This email including its attachments are confidential and intended
>>>>>>>> solely for the use of the individual or entity to whom they are addressed.
>>>>>>>> If you have received this email in error, please delete it from your system
>>>>>>>> and notify the sender immediately. If you are not the intended recipient
>>>>>>>> you are notified that disclosing, copying or distributing the content of
>>>>>>>> this information is strictly prohibited.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>> *Sent:* Wednesday, August 12, 2020 10:55 AM
>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>> Mugisa <[email-masked]>; customer care <[email-masked]>;
>>>>>>>> Returns.fc <[email-masked]>
>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>> CRA_AR_RE13770
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Shajahan Kamal Batcha <[email-masked]> Is this done?
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Aug 11, 2020 at 3:29 PM Shajahan Kamal Batcha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Shady,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The driver will be collect before 05:00 Pm.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Shajahan K*
>>>>>>>>
>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>    P.O. Box : 80266
>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>
>>>>>>>>    Email : [email-masked]
>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>
>>>>>>>> This email including its attachments are confidential and intended
>>>>>>>> solely for the use of the individual or entity to whom they are addressed.
>>>>>>>> If you have received this email in error, please delete it from your system
>>>>>>>> and notify the sender immediately. If you are not the intended recipient
>>>>>>>> you are notified that disclosing, copying or distributing the content of
>>>>>>>> this information is strictly prohibited.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>> *Sent:* Tuesday, August 11, 2020 3:16 PM
>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>> Mugisa <[email-masked]>; customer care <[email-masked]>;
>>>>>>>> Returns.fc <[email-masked]>
>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>> CRA_AR_RE13770
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Shajahan .. What is the update here?
>>>>>>>> Is this closed?
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Aug 10, 2020 at 3:47 PM Shajahan Kamal Batcha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer informed to collect the order at reception tomorrow.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Shajahan K*
>>>>>>>>
>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>    P.O. Box : 80266
>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>
>>>>>>>>    Email : [email-masked]
>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>
>>>>>>>> This email including its attachments are confidential and intended
>>>>>>>> solely for the use of the individual or entity to whom they are addressed.
>>>>>>>> If you have received this email in error, please delete it from your system
>>>>>>>> and notify the sender immediately. If you are not the intended recipient
>>>>>>>> you are notified that disclosing, copying or distributing the content of
>>>>>>>> this information is strictly prohibited.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>>>>>>> *Sent:* Monday, August 10, 2020 3:41 PM
>>>>>>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>>>>>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>> Mugisa <[email-masked]>; customer care <[email-masked]>;
>>>>>>>> Returns.fc <[email-masked]>
>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>> CRA_AR_RE13770
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Is this order collected or not yet?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Aug 10, 2020 at 8:59 AM Shajahan Kamal Batcha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Naib,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Let me inform to the courier jabbar..
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Shajahan K*
>>>>>>>>
>>>>>>>>  <http://www.timexpress.ae/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>    P.O. Box : 80266
>>>>>>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>>>>>>    Fax : + (971) 4 255 5564
>>>>>>>>
>>>>>>>>    Email : [email-masked]
>>>>>>>>    Web: www.timexpress.ae
>>>>>>>>
>>>>>>>> This email including its attachments are confidential and intended
>>>>>>>> solely for the use of the individual or entity to whom they are addressed.
>>>>>>>> If you have received this email in error, please delete it from your system
>>>>>>>> and notify the sender immediately. If you are not the intended recipient
>>>>>>>> you are notified that disclosing, copying or distributing the content of
>>>>>>>> this information is strictly prohibited.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Naib Khan [mailto:[email-masked]]
>>>>>>>> *Sent:* Monday, August 10, 2020 8:51 AM
>>>>>>>> *To:* Shady Elgendy <[email-masked]>; Shajahan Kamal Batcha <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc:* Hyacinth Joyce <[email-masked]>; lastmile <
>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>>>>>>> CRA_AR_RE13770
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Shajahan Kamal Batcha <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please assist the collection arranged with Jabbar.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>>
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 10 Aug 2020 at 08:30, Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> @Naib Khan <[email-masked]> What is the update here/
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> @Naib Khan <[email-masked]> Please confirm once pickedup
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 11:10 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer called to follow up about collection and is very upset
>>>>>>>> about the delay.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The item is not yet collected and she raised the request in July.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please assist to collect the item Today. The customer informed that
>>>>>>>> she is available from 8PM onwards.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>>
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Returns.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAO2cv4FBCqfpdOwPZ1bvnM%2Bo1StUgZ8JjbMLej5zg5Q-HqR%2BGA%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAO2cv4FBCqfpdOwPZ1bvnM%2Bo1StUgZ8JjbMLej5zg5Q-HqR%2BGA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Best Regards,*
>>>>>
>>>>> *Michael C. Rolle*
>>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "Returns.fc" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFfY7XtYWKgUzgogktjC4hvbh5753NCzYydfqU_GxctunesGxQ%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFfY7XtYWKgUzgogktjC4hvbh5753NCzYydfqU_GxctunesGxQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>
> --
>
>