Subject: Re: Order #600929778 // Sku :GF-648A-48 // Name :Little Angel - Baby Activity Learning Walker - Blue // Wrong Item
From: Abdelmohsen basha <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>, Shams Ziya <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Jessa Garcia <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 13 Aug 2020 11:08:14 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please advise if we shall send you the item for replacement or shall we
return it to your side and refund the customer.

Please reply back ASAP.

Thanks

On Wed, 12 Aug 2020 at 13:10, Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Shams,
>
>
>
> The images for SKU#GF-648A-48 in our system is as per below. However, the
> one you’ve sent us is for GF-FD6820-BLUE.
>
>
>
> *GF-648A-48*
>
>
>
> *GF-FD6820-BLUE*
>
>
>
> Please let us know if you have stock for the correct order.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 12:50 PM
> *To:* Shams Ziya <[email-masked]>; Abigail Nicole Capinpin <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600929778 // Sku :GF-648A-48 // Name :Little Angel
> - Baby Activity Learning Walker - Blue // Wrong Item
>
>
>
> +Abigail Nicole Capinpin <[email-masked]> Please assist urgently.
>
>
>
> Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 12, 2020 at 12:39 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation, and do the needful.
>
>
>
> Return Reason:doesnt_match_description_or_photos
> Comments :Because you send me another item not the item i choose in the
> pic above .. attached the pic of the item i got and a screenshot of my order
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>

-- 
Ahmed Basha
M: 0551525964
Returns Manager
[email-masked]
www.mumzworld.com